---
title: 'Microsoft Dynamics 365 for Finance and Operations + Zendesk'
url: 'https://www.staging38.commercient.com/product/microsoft-dynamics-365-for-finance-and-operations-zendesk/'
date: '2026-06-19T10:09:19-04:00'
modified: '2026-06-19T10:09:20-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Microsoft Dynamics 365 for Finance and Operations to Zendesk, giving your team access to Microsoft Dynamics 365 for Finance and Operations data directly within Zendesk. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Microsoft Dynamics 365 for Finance and Operations and Zendesk, surfacing ERP customer, order and invoice data inside Zendesk for support teams. Support agents can view Microsoft Dynamics 365 for Finance and Operations order history, invoices and account status alongside open tickets in Zendesk.

## What syncs

- Sync Microsoft Dynamics 365 for Finance and Operations Customer Accounts to Zendesk Organizations
- Display Microsoft Dynamics 365 for Finance and Operations Customer Invoices Inside Zendesk Tickets
- Access Microsoft Dynamics 365 for Finance and Operations Sales Orders from Zendesk
- Sync Microsoft Dynamics 365 for Finance and Operations Released Products to Zendesk for Ticket Context
- Update Microsoft Dynamics 365 for Finance and Operations Customer Accounts from Zendesk Account Data
- View Microsoft Dynamics 365 for Finance and Operations Customer Payments Status in Zendesk Tickets

## Why Commercient

### Customer account visibility

Sync Microsoft Dynamics 365 for Finance and Operations Customer Accounts to Zendesk so support agents can view account history, billing contact and order status alongside open tickets without ERP access.

### Order and invoice history

Display Microsoft Dynamics 365 for Finance and Operations Sales Orders, Customer Invoices and Customer Payments inside Zendesk tickets so support agents can resolve billing and order queries accurately from the support platform.

### Product and account data

Access Microsoft Dynamics 365 for Finance and Operations Released Products and account status from Zendesk so support teams can answer product, pricing and order questions with current ERP data.

### Support and service management

Keep Microsoft Dynamics 365 for Finance and Operations Customer Accounts records aligned with Zendesk so support teams always work with accurate account information when handling customer inquiries.

## About Microsoft Dynamics 365 for Finance and Operations

Microsoft Dynamics 365 Finance and Operations is a cloud ERP for mid-size and enterprise businesses, managing global financials, supply chain, manufacturing, HR and operations.

## About Zendesk

Zendesk is a customer service and support platform for managing tickets, live chat, email support, phone calls, knowledge base articles and customer service operations.

## Frequently asked questions

### What data can Commercient connect between Microsoft Dynamics 365 for Finance and Operations and Zendesk?

Commercient can connect Microsoft Dynamics 365 for Finance and Operations and Zendesk to sync data such as Customer Accounts, Released Products, Sales Orders, Customer Invoices and Customer Payments. Supported objects and sync direction depend on the customer's system setup and project scope.

### Can Microsoft Dynamics 365 for Finance and Operations order and invoice data appear inside Zendesk Tickets?

Yes, Commercient can surface Microsoft Dynamics 365 for Finance and Operations Sales Orders, Customer Invoices and Customer Payments data inside Zendesk Tickets so support agents can resolve billing and order queries accurately without ERP access.

### Can Microsoft Dynamics 365 for Finance and Operations Customer Accounts sync to Zendesk customer records?

Yes, Commercient can sync Microsoft Dynamics 365 for Finance and Operations Customer Accounts to Zendesk so support agents work with accurate and current account information when handling customer inquiries. Exact mapping and frequency are configured per project.

### How often does the Microsoft Dynamics 365 for Finance and Operations and Zendesk integration sync?

Commercient typically runs on a scheduled sync, with frequency configurable based on business requirements. Near-real-time options depend on system capabilities and project scope.

### Can Microsoft Dynamics 365 for Finance and Operations Credit Notes data appear in Zendesk for refund and dispute handling?

Commercient can surface Microsoft Dynamics 365 for Finance and Operations Credit Notes data inside Zendesk so agents can verify credit note status and return authorisations when handling customer disputes and refund requests.