---
title: 'Microsoft Dynamics 365 + ServiceNow'
url: 'https://www.staging38.commercient.com/product/microsoft-dynamics-365-servicenow/'
date: '2026-06-19T11:30:44-04:00'
modified: '2026-06-19T11:30:44-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Microsoft Dynamics 365 to ServiceNow, giving your team access to Microsoft Dynamics 365 data directly within ServiceNow. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Microsoft Dynamics 365 and ServiceNow, aligning customer records and ticket data between the CRM and support platform. Account managers can view ServiceNow ticket trends for their accounts inside Microsoft Dynamics 365 to identify patterns and take proactive action.

## What syncs

- Update Microsoft Dynamics 365 Accounts Open Ticket Count from ServiceNow
- Sync Microsoft Dynamics 365 Contacts to ServiceNow Customer Records
- View ServiceNow Tickets Linked to Microsoft Dynamics 365 Accounts
- Import ServiceNow Case Data into Microsoft Dynamics 365 Activity Records
- Update Microsoft Dynamics 365 Contacts from ServiceNow Support History
- Sync Microsoft Dynamics 365 Accounts to ServiceNow Organisation Records

## Why Commercient

### Issue-to-opportunity tracking

Connect ServiceNow recurring Tickets to Microsoft Dynamics 365 Opportunities or upsell records so account managers can identify product gaps and position upgrades as solutions.

### Customer account visibility

Sync Microsoft Dynamics 365 Contacts and Accounts to ServiceNow so support agents can view CRM account history, deal status and contact details alongside open tickets.

### Ticket and case management

Link ServiceNow Tickets to Microsoft Dynamics 365 Accounts so sales teams see open and closed support cases alongside deal activity for each customer.

### Support history tracking

Import ServiceNow resolved Tickets into Microsoft Dynamics 365 activity records so account managers are aware of recent support interactions before engaging with customers.

## About Microsoft Dynamics 365

Microsoft Dynamics 365 is a cloud CRM and business application platform for managing sales, customer service, marketing, field service and business operations.

## About ServiceNow

ServiceNow is an enterprise service management platform for IT, HR, facilities and customer service, managing workflows, tickets, requests, approvals and automation.

## Frequently asked questions

### Can Commercient alert sales teams when a high-value account has an open ticket?

Commercient can support surfacing ServiceNow open Tickets data inside Microsoft Dynamics 365 Accounts records when included in scope. Custom alerting or notification workflows depend on the CRM platform capabilities and project configuration.

### What data can Commercient connect between Microsoft Dynamics 365 and ServiceNow?

Commercient can connect Microsoft Dynamics 365 and ServiceNow to sync data such as Contacts, Accounts, Opportunities status and Tickets data. Supported objects and sync direction depend on the customer's system setup and project scope.

### Can Microsoft Dynamics 365 Contacts and Accounts sync to ServiceNow customer records?

Yes, Commercient can sync Microsoft Dynamics 365 Contacts and Accounts to ServiceNow so support agents have CRM account history and contact details when handling customer inquiries. Exact mapping is configured per project.

### Can ServiceNow Tickets be linked to Microsoft Dynamics 365 Accounts and Opportunities?

Commercient can support linking ServiceNow Tickets to Microsoft Dynamics 365 Accounts and Opportunities when included in scope, so sales and support teams have shared visibility into customer issues and opportunities.

### How often does the Microsoft Dynamics 365 and ServiceNow integration sync?

Commercient typically runs on a scheduled sync, with frequency configurable based on business requirements. Near-real-time options depend on system capabilities.