---
title: 'Microsoft Dynamics AX + Genesys'
url: 'https://www.staging38.commercient.com/product/microsoft-dynamics-ax-genesys/'
date: '2026-06-19T10:09:56-04:00'
modified: '2026-06-19T10:09:57-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Microsoft Dynamics AX to Genesys, giving your team access to Microsoft Dynamics AX data directly within Genesys. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Microsoft Dynamics AX and Genesys, surfacing ERP customer, order and invoice data inside Genesys for support teams. Agents can resolve order and billing queries faster when Microsoft Dynamics AX financial data is visible inside Genesys.

## What syncs

- Access Microsoft Dynamics AX Sales Orders from Genesys
- Sync Microsoft Dynamics AX Released Products to Genesys for Ticket Context
- Update Microsoft Dynamics AX Customer Accounts from Genesys Account Data
- View Microsoft Dynamics AX Customer Payments Status in Genesys Tickets
- Sync Microsoft Dynamics AX Customer Account Status to Genesys
- Connect Genesys Tickets Resolution to Microsoft Dynamics AX Records

## Why Commercient

### Product and account data

Access Microsoft Dynamics AX Released Products and account status from Genesys so support teams can answer product, pricing and order questions with current ERP data.

### Support and service management

Keep Microsoft Dynamics AX Customer Accounts records aligned with Genesys so support teams always work with accurate account information when handling customer inquiries.

### Billing query resolution

Surface Microsoft Dynamics AX Customer Invoices, Credit Notes and Customer Payments inside Genesys tickets so agents can resolve billing disputes, refund requests and payment queries without switching systems.

### Order status and fulfilment visibility

Sync Microsoft Dynamics AX Sales Orders status and shipment data to Genesys so support agents can update customers on order progress and expected delivery without ERP access.

## About Microsoft Dynamics AX

Microsoft Dynamics AX is an ERP platform for mid-size and enterprise manufacturers and distributors, managing production, supply chain, financials, HR and project management.

## About Genesys

Genesys is a cloud contact centre and customer experience platform, managing inbound and outbound calls, chat, email, IVR, workforce management and customer journeys.

## Frequently asked questions

### Can Microsoft Dynamics AX Customer Accounts sync to Genesys customer records?

Yes, Commercient can sync Microsoft Dynamics AX Customer Accounts to Genesys so support agents work with accurate and current account information when handling customer inquiries. Exact mapping and frequency are configured per project.

### How often does the Microsoft Dynamics AX and Genesys integration sync?

Commercient typically runs on a scheduled sync, with frequency configurable based on business requirements. Near-real-time options depend on system capabilities and project scope.

### Can Microsoft Dynamics AX Credit Notes data appear in Genesys for refund and dispute handling?

Commercient can surface Microsoft Dynamics AX Credit Notes data inside Genesys so agents can verify credit note status and return authorisations when handling customer disputes and refund requests.

### Can Microsoft Dynamics AX Released Products data be accessed from Genesys tickets?

Yes, Commercient can sync Microsoft Dynamics AX Released Products data to Genesys so support agents can reference product details, specifications and order history when answering customer product queries.

### Does Commercient support two-way customer data sync?

Commercient can support syncing Microsoft Dynamics AX Customer Accounts to Genesys and importing Genesys new contacts back into Microsoft Dynamics AX when included in scope. Direction and object coverage depend on project configuration.