---
title: 'Microsoft Dynamics GP + Genesys'
url: 'https://www.staging38.commercient.com/product/microsoft-dynamics-gp-genesys/'
date: '2026-06-19T10:10:29-04:00'
modified: '2026-06-19T10:10:29-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Microsoft Dynamics GP to Genesys, giving your team access to Microsoft Dynamics GP data directly within Genesys. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Microsoft Dynamics GP and Genesys, surfacing ERP customer, order and invoice data inside Genesys for support teams. New customer accounts created in Microsoft Dynamics GP can be reflected in Genesys so support teams have the full customer picture from the start.

## What syncs

- Sync Microsoft Dynamics GP Credit Memos to Genesys for Dispute Handling
- Export Microsoft Dynamics GP Price Lists to Genesys for Order Queries
- Connect Microsoft Dynamics GP Shipment Status to Genesys Tickets
- Sync Microsoft Dynamics GP Customers to Genesys Customers
- Display Microsoft Dynamics GP AR Invoices Inside Genesys Tickets
- Access Microsoft Dynamics GP Sales Orders from Genesys

## Why Commercient

### Contract and warranty visibility

Sync Microsoft Dynamics GP contract terms, warranty records and service entitlements to Genesys so support agents can verify coverage before committing to a resolution.

### Account management alignment

Keep Microsoft Dynamics GP and Genesys aligned on Customers data so both support and account management teams work from the same customer information without separate record maintenance.

### Repeat issue identification

Connect Microsoft Dynamics GP order history to Genesys support records so agents can identify if recurring issues are linked to specific products, batches or delivery routes.

### Customer account visibility

Sync Microsoft Dynamics GP Customers to Genesys so support agents can view account history, billing contact and order status alongside open tickets without ERP access.

## About Microsoft Dynamics GP

Microsoft Dynamics GP is an ERP system for small and mid-size businesses, managing accounting, inventory, purchasing, sales orders and financial reporting.

## About Genesys

Genesys is a cloud contact centre and customer experience platform, managing inbound and outbound calls, chat, email, IVR, workforce management and customer journeys.

## Frequently asked questions

### Can Microsoft Dynamics GP shipment and delivery status be viewed in Genesys?

Commercient can surface Microsoft Dynamics GP shipment and delivery status inside Genesys so support agents can update customers on order progress and resolve delivery queries without switching systems.

### How is customer data matched between Microsoft Dynamics GP and Genesys?

Commercient handles customer matching between Microsoft Dynamics GP and Genesys using configurable criteria such as customer code, email or account name. Matching logic is agreed during the scoping and setup process.

### Can new Genesys contacts be imported into Microsoft Dynamics GP as Customers?

Commercient can support importing new contacts created in Genesys into Microsoft Dynamics GP as Customers when included in scope. This ensures customers who contact support are recorded in the ERP from the first interaction.

### What data can Commercient connect between Microsoft Dynamics GP and Genesys?

Commercient can connect Microsoft Dynamics GP and Genesys to sync data such as Customers, Items, Sales Orders, AR Invoices and Cash Receipts. Supported objects and sync direction depend on the customer's system setup and project scope.

### Can Microsoft Dynamics GP order and invoice data appear inside Genesys Tickets?

Yes, Commercient can surface Microsoft Dynamics GP Sales Orders, AR Invoices and Cash Receipts data inside Genesys Tickets so support agents can resolve billing and order queries accurately without ERP access.