---
title: 'Microsoft Dynamics GP + Salesforce Service Cloud'
url: 'https://www.staging38.commercient.com/product/microsoft-dynamics-gp-salesforce-service-cloud/'
date: '2026-06-19T10:10:16-04:00'
modified: '2026-06-19T10:10:17-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Microsoft Dynamics GP to Salesforce Service Cloud, giving your team access to Microsoft Dynamics GP data directly within Salesforce Service Cloud. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Microsoft Dynamics GP and Salesforce Service Cloud, giving sales teams access to ERP customer, order, invoice and inventory data from inside Salesforce Service Cloud. The integration supports customisable sync frequency and field mapping to match the specific needs of each sales team.

## What syncs

- Connect Microsoft Dynamics GP Quotes to Salesforce Service Cloud Opportunities
- Sync Microsoft Dynamics GP Customers to Salesforce Service Cloud Accounts
- Display Microsoft Dynamics GP AR Invoices in Salesforce Service Cloud
- Access Microsoft Dynamics GP Items and Inventory from Salesforce Service Cloud
- Export Salesforce Service Cloud Opportunities as Microsoft Dynamics GP Sales Orders
- Sync Microsoft Dynamics GP Sales Orders and Status Updates to Salesforce Service Cloud

## Why Commercient

### Product and inventory visibility

Access Microsoft Dynamics GP Items, Inventory and Price Lists from Salesforce Service Cloud so sales teams can check product availability and provide accurate information to customers.

### Deal-to-order workflow

Connect Salesforce Service Cloud Opportunities back to Microsoft Dynamics GP as Sales Orders so approved deals can move into ERP fulfilment workflows when included in the integration scope.

### Invoice and payment visibility

Surface Microsoft Dynamics GP AR Invoices and Cash Receipts inside Salesforce Service Cloud so account managers can review outstanding balances and recent payments alongside their pipeline and customer activity.

### Quote-to-order workflow

Connect Salesforce Service Cloud Quotes to Microsoft Dynamics GP Sales Orders so sales quotes approved in the CRM can create ERP orders and trigger fulfilment without re-entry.

## About Microsoft Dynamics GP

Microsoft Dynamics GP is an ERP system for small and mid-size businesses, managing accounting, inventory, purchasing, sales orders and financial reporting.

## About Salesforce Service Cloud

Salesforce Service Cloud is a customer service platform for managing cases, tickets, knowledge bases, live chat, field service and service team operations.

## Frequently asked questions

### What happens if a customer already exists in both Microsoft Dynamics GP and Salesforce Service Cloud?

Commercient handles duplicate customer matching during implementation using configurable matching criteria such as account name, email or customer code. The matching logic is agreed during the scoping and setup process to prevent duplicate records.

### What data can Commercient connect between Microsoft Dynamics GP and Salesforce Service Cloud?

Commercient can synchronise key Microsoft Dynamics GP ERP data with Salesforce Service Cloud, such as Customers, Customer Contacts, Items, Inventory, Sales Orders, AR Invoices and Cash Receipts. Supported objects and sync direction depend on the customer's system setup and project scope.

### Can Microsoft Dynamics GP Customers sync into Salesforce Service Cloud Accounts and Contacts?

Yes, Commercient can sync Microsoft Dynamics GP Customers into Salesforce Service Cloud as Accounts and Contacts. This gives sales teams access to ERP account data from inside the CRM. Exact field mapping and sync frequency are configured per project.

### Can Salesforce Service Cloud Opportunities be connected back to Microsoft Dynamics GP as Sales Orders?

Commercient can support connecting Salesforce Service Cloud Opportunities back to Microsoft Dynamics GP as Sales Orders when included in the integration scope. This allows approved CRM deals to flow into ERP fulfilment workflows. Two-way sync capability depends on project configuration.

### How often does the Microsoft Dynamics GP and Salesforce Service Cloud sync run?

Commercient typically runs on a scheduled sync, with frequency configurable based on business requirements. Near-real-time and scheduled batch options are available depending on system capabilities and project scope.