---
title: 'Microsoft Dynamics GP + Zendesk'
url: 'https://www.staging38.commercient.com/product/microsoft-dynamics-gp-zendesk/'
date: '2026-06-19T10:10:22-04:00'
modified: '2026-06-19T10:10:22-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Microsoft Dynamics GP to Zendesk, giving your team access to Microsoft Dynamics GP data directly within Zendesk. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Microsoft Dynamics GP and Zendesk, surfacing ERP customer, order and invoice data inside Zendesk for support teams. New customer accounts created in Microsoft Dynamics GP can be reflected in Zendesk so support teams have the full customer picture from the start.

## What syncs

- Sync Microsoft Dynamics GP Credit Memos to Zendesk for Dispute Handling
- Export Microsoft Dynamics GP Price Lists to Zendesk for Order Queries
- Connect Microsoft Dynamics GP Shipment Status to Zendesk Tickets
- Sync Microsoft Dynamics GP Customers to Zendesk Organizations
- Display Microsoft Dynamics GP AR Invoices Inside Zendesk Tickets
- Access Microsoft Dynamics GP Sales Orders from Zendesk

## Why Commercient

### Contract and warranty visibility

Sync Microsoft Dynamics GP contract terms, warranty records and service entitlements to Zendesk so support agents can verify coverage before committing to a resolution.

### Account management alignment

Keep Microsoft Dynamics GP and Zendesk aligned on Customers data so both support and account management teams work from the same customer information without separate record maintenance.

### Repeat issue identification

Connect Microsoft Dynamics GP order history to Zendesk support records so agents can identify if recurring issues are linked to specific products, batches or delivery routes.

### Customer account visibility

Sync Microsoft Dynamics GP Customers to Zendesk so support agents can view account history, billing contact and order status alongside open tickets without ERP access.

## About Microsoft Dynamics GP

Microsoft Dynamics GP is an ERP system for small and mid-size businesses, managing accounting, inventory, purchasing, sales orders and financial reporting.

## About Zendesk

Zendesk is a customer service and support platform for managing tickets, live chat, email support, phone calls, knowledge base articles and customer service operations.

## Frequently asked questions

### Can Microsoft Dynamics GP shipment and delivery status be viewed in Zendesk?

Commercient can surface Microsoft Dynamics GP shipment and delivery status inside Zendesk so support agents can update customers on order progress and resolve delivery queries without switching systems.

### How is customer data matched between Microsoft Dynamics GP and Zendesk?

Commercient handles customer matching between Microsoft Dynamics GP and Zendesk using configurable criteria such as customer code, email or account name. Matching logic is agreed during the scoping and setup process.

### Can new Zendesk contacts be imported into Microsoft Dynamics GP as Customers?

Commercient can support importing new contacts created in Zendesk into Microsoft Dynamics GP as Customers when included in scope. This ensures customers who contact support are recorded in the ERP from the first interaction.

### What data can Commercient connect between Microsoft Dynamics GP and Zendesk?

Commercient can connect Microsoft Dynamics GP and Zendesk to sync data such as Customers, Items, Sales Orders, AR Invoices and Cash Receipts. Supported objects and sync direction depend on the customer's system setup and project scope.

### Can Microsoft Dynamics GP order and invoice data appear inside Zendesk Tickets?

Yes, Commercient can surface Microsoft Dynamics GP Sales Orders, AR Invoices and Cash Receipts data inside Zendesk Tickets so support agents can resolve billing and order queries accurately without ERP access.