---
title: 'MYOB Business AccountRight Plus + Genesys'
url: 'https://www.staging38.commercient.com/product/myob-business-accountright-plus-genesys/'
date: '2026-06-19T10:41:01-04:00'
modified: '2026-06-19T10:41:01-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects MYOB Business AccountRight Plus to Genesys, giving your team access to MYOB Business AccountRight Plus data directly within Genesys. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects MYOB Business AccountRight Plus and Genesys, surfacing ERP customer, order and invoice data inside Genesys for support teams. When a ticket relates to an order or invoice, agents can view the MYOB Business AccountRight Plus record directly from Genesys.

## What syncs

- Update MYOB Business AccountRight Plus Customers from Genesys Account Data
- View MYOB Business AccountRight Plus Customer Payments Status in Genesys Tickets
- Sync MYOB Business AccountRight Plus Customer Account Status to Genesys
- Connect Genesys Tickets Resolution to MYOB Business AccountRight Plus Records
- Import Genesys New Contacts into MYOB Business AccountRight Plus Customers
- Sync MYOB Business AccountRight Plus Credit Notes to Genesys for Dispute Handling

## Why Commercient

### Billing query resolution

Surface MYOB Business AccountRight Plus Sales Invoices, Credit Notes and Customer Payments inside Genesys tickets so agents can resolve billing disputes, refund requests and payment queries without switching systems.

### Order status and fulfilment visibility

Sync MYOB Business AccountRight Plus Sales Orders status and shipment data to Genesys so support agents can update customers on order progress and expected delivery without ERP access.

### Escalation and priority management

Sync MYOB Business AccountRight Plus customer account tier, credit status and order value to Genesys so support teams can prioritise tickets and escalate based on account importance.

### Product return and credit handling

Connect MYOB Business AccountRight Plus Credit Notes to Genesys so agents can see credit note status, return authorisations and refund processing information alongside the customer's support ticket.

## About MYOB Business AccountRight Plus

MYOB Business AccountRight Plus is accounting software for Australian and New Zealand businesses, managing accounts, payroll, inventory, purchasing and financial reporting.

## About Genesys

Genesys is a cloud contact centre and customer experience platform, managing inbound and outbound calls, chat, email, IVR, workforce management and customer journeys.

## Frequently asked questions

### Can MYOB Business AccountRight Plus Credit Notes data appear in Genesys for refund and dispute handling?

Commercient can surface MYOB Business AccountRight Plus Credit Notes data inside Genesys so agents can verify credit note status and return authorisations when handling customer disputes and refund requests.

### Can MYOB Business AccountRight Plus Items data be accessed from Genesys tickets?

Yes, Commercient can sync MYOB Business AccountRight Plus Items data to Genesys so support agents can reference product details, specifications and order history when answering customer product queries.

### Does Commercient support two-way customer data sync?

Commercient can support syncing MYOB Business AccountRight Plus Customers to Genesys and importing Genesys new contacts back into MYOB Business AccountRight Plus when included in scope. Direction and object coverage depend on project configuration.

### Can MYOB Business AccountRight Plus Items availability show in Genesys for order support?

Commercient can sync MYOB Business AccountRight Plus Inventory Items and Items availability to Genesys so support agents can check current stock status and expected lead times when handling order-related customer queries.

### Can MYOB Business AccountRight Plus customer account tier sync to Genesys for ticket prioritisation?

Commercient can sync MYOB Business AccountRight Plus customer account tier, credit status or order value to Genesys when included in scope, helping support teams prioritise and route tickets based on customer importance.