---
title: 'MYOB + Freshworks Freshdesk'
url: 'https://www.staging38.commercient.com/product/myob-freshworks-freshdesk/'
date: '2026-06-19T10:40:09-04:00'
modified: '2026-06-19T10:40:09-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects MYOB to Freshworks Freshdesk, giving your team access to MYOB data directly within Freshworks Freshdesk. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects MYOB and Freshworks Freshdesk, surfacing ERP customer, order and invoice data inside Freshworks Freshdesk for support teams. Agents can resolve order and billing queries faster when MYOB financial data is visible inside Freshworks Freshdesk.

## What syncs

- Access MYOB Sales Orders from Freshworks Freshdesk
- Sync MYOB Items to Freshworks Freshdesk for Ticket Context
- Update MYOB Customers from Freshworks Freshdesk Account Data
- View MYOB Customer Payments Status in Freshworks Freshdesk Tickets
- Sync MYOB Customer Account Status to Freshworks Freshdesk
- Connect Freshworks Freshdesk Tickets Resolution to MYOB Records

## Why Commercient

### Product and account data

Access MYOB Items and account status from Freshworks Freshdesk so support teams can answer product, pricing and order questions with current ERP data.

### Support and service management

Keep MYOB Customers records aligned with Freshworks Freshdesk so support teams always work with accurate account information when handling customer inquiries.

### Billing query resolution

Surface MYOB Sales Invoices, Credit Notes and Customer Payments inside Freshworks Freshdesk tickets so agents can resolve billing disputes, refund requests and payment queries without switching systems.

### Order status and fulfilment visibility

Sync MYOB Sales Orders status and shipment data to Freshworks Freshdesk so support agents can update customers on order progress and expected delivery without ERP access.

## About MYOB

MYOB is accounting and business management software for Australian and New Zealand small and mid-size businesses, managing financials, payroll, inventory and tax.

## About Freshworks Freshdesk

Freshworks Freshdesk is a customer support platform for managing tickets, live chat, email support, knowledge base articles and customer service team operations.

## Frequently asked questions

### Can MYOB Customers sync to Freshworks Freshdesk customer records?

Yes, Commercient can sync MYOB Customers to Freshworks Freshdesk so support agents work with accurate and current account information when handling customer inquiries. Exact mapping and frequency are configured per project.

### How often does the MYOB and Freshworks Freshdesk integration sync?

Commercient typically runs on a scheduled sync, with frequency configurable based on business requirements. Near-real-time options depend on system capabilities and project scope.

### Can MYOB Credit Notes data appear in Freshworks Freshdesk for refund and dispute handling?

Commercient can surface MYOB Credit Notes data inside Freshworks Freshdesk so agents can verify credit note status and return authorisations when handling customer disputes and refund requests.

### Can MYOB Items data be accessed from Freshworks Freshdesk tickets?

Yes, Commercient can sync MYOB Items data to Freshworks Freshdesk so support agents can reference product details, specifications and order history when answering customer product queries.

### Does Commercient support two-way customer data sync?

Commercient can support syncing MYOB Customers to Freshworks Freshdesk and importing Freshworks Freshdesk new contacts back into MYOB when included in scope. Direction and object coverage depend on project configuration.