---
title: 'MYOB + Zendesk'
url: 'https://www.staging38.commercient.com/product/myob-zendesk/'
date: '2026-06-19T10:40:05-04:00'
modified: '2026-06-19T10:40:05-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects MYOB to Zendesk, giving your team access to MYOB data directly within Zendesk. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects MYOB and Zendesk, surfacing ERP customer, order and invoice data inside Zendesk for support teams. Customer account data flows from MYOB to Zendesk so support teams always work from current ERP records.

## What syncs

- Sync MYOB Items to Zendesk for Ticket Context
- Update MYOB Customers from Zendesk Account Data
- View MYOB Customer Payments Status in Zendesk Tickets
- Sync MYOB Customer Account Status to Zendesk
- Connect Zendesk Tickets Resolution to MYOB Records
- Import Zendesk New Contacts into MYOB Customers

## Why Commercient

### Support and service management

Keep MYOB Customers records aligned with Zendesk so support teams always work with accurate account information when handling customer inquiries.

### Billing query resolution

Surface MYOB Sales Invoices, Credit Notes and Customer Payments inside Zendesk tickets so agents can resolve billing disputes, refund requests and payment queries without switching systems.

### Order status and fulfilment visibility

Sync MYOB Sales Orders status and shipment data to Zendesk so support agents can update customers on order progress and expected delivery without ERP access.

### Escalation and priority management

Sync MYOB customer account tier, credit status and order value to Zendesk so support teams can prioritise tickets and escalate based on account importance.

## About MYOB

MYOB is accounting and business management software for Australian and New Zealand small and mid-size businesses, managing financials, payroll, inventory and tax.

## About Zendesk

Zendesk is a customer service and support platform for managing tickets, live chat, email support, phone calls, knowledge base articles and customer service operations.

## Frequently asked questions

### How often does the MYOB and Zendesk integration sync?

Commercient typically runs on a scheduled sync, with frequency configurable based on business requirements. Near-real-time options depend on system capabilities and project scope.

### Can MYOB Credit Notes data appear in Zendesk for refund and dispute handling?

Commercient can surface MYOB Credit Notes data inside Zendesk so agents can verify credit note status and return authorisations when handling customer disputes and refund requests.

### Can MYOB Items data be accessed from Zendesk tickets?

Yes, Commercient can sync MYOB Items data to Zendesk so support agents can reference product details, specifications and order history when answering customer product queries.

### Does Commercient support two-way customer data sync?

Commercient can support syncing MYOB Customers to Zendesk and importing Zendesk new contacts back into MYOB when included in scope. Direction and object coverage depend on project configuration.

### Can MYOB Items availability show in Zendesk for order support?

Commercient can sync MYOB Inventory Items and Items availability to Zendesk so support agents can check current stock status and expected lead times when handling order-related customer queries.