---
title: 'Odoo + Freshworks Freshdesk'
url: 'https://www.staging38.commercient.com/product/odoo-freshworks-freshdesk/'
date: '2026-06-19T10:44:01-04:00'
modified: '2026-06-19T10:44:01-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Odoo to Freshworks Freshdesk, giving your team access to Odoo data directly within Freshworks Freshdesk. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Odoo and Freshworks Freshdesk, surfacing ERP customer, order and invoice data inside Freshworks Freshdesk for support teams. Support agents can view customer credit status, open orders and invoice history from Freshworks Freshdesk without ERP access.

## What syncs

- Export Odoo Pricelists to Freshworks Freshdesk for Order Queries
- Connect Odoo Shipment Status to Freshworks Freshdesk Tickets
- Sync Odoo Contacts to Freshworks Freshdesk Companies
- Display Odoo Customer Invoices Inside Freshworks Freshdesk Tickets
- Access Odoo Sales Orders from Freshworks Freshdesk
- Sync Odoo Products to Freshworks Freshdesk for Ticket Context

## Why Commercient

### Account management alignment

Keep Odoo and Freshworks Freshdesk aligned on Contacts data so both support and account management teams work from the same customer information without separate record maintenance.

### Repeat issue identification

Connect Odoo order history to Freshworks Freshdesk support records so agents can identify if recurring issues are linked to specific products, batches or delivery routes.

### Customer account visibility

Sync Odoo Contacts to Freshworks Freshdesk so support agents can view account history, billing contact and order status alongside open tickets without ERP access.

### Order and invoice history

Display Odoo Sales Orders, Customer Invoices and Customer Payments inside Freshworks Freshdesk tickets so support agents can resolve billing and order queries accurately from the support platform.

## About Odoo

Odoo is an open-source ERP and business management suite covering accounting, inventory, manufacturing, CRM, sales, HR and e-commerce in one platform.

## About Freshworks Freshdesk

Freshworks Freshdesk is a customer support platform for managing tickets, live chat, email support, knowledge base articles and customer service team operations.

## Frequently asked questions

### How is customer data matched between Odoo and Freshworks Freshdesk?

Commercient handles customer matching between Odoo and Freshworks Freshdesk using configurable criteria such as customer code, email or account name. Matching logic is agreed during the scoping and setup process.

### Can new Freshworks Freshdesk contacts be imported into Odoo as Contacts?

Commercient can support importing new contacts created in Freshworks Freshdesk into Odoo as Contacts when included in scope. This ensures customers who contact support are recorded in the ERP from the first interaction.

### What data can Commercient connect between Odoo and Freshworks Freshdesk?

Commercient can connect Odoo and Freshworks Freshdesk to sync data such as Contacts, Products, Sales Orders, Customer Invoices and Customer Payments. Supported objects and sync direction depend on the customer's system setup and project scope.

### Can Odoo order and invoice data appear inside Freshworks Freshdesk Tickets?

Yes, Commercient can surface Odoo Sales Orders, Customer Invoices and Customer Payments data inside Freshworks Freshdesk Tickets so support agents can resolve billing and order queries accurately without ERP access.

### Can Odoo Contacts sync to Freshworks Freshdesk customer records?

Yes, Commercient can sync Odoo Contacts to Freshworks Freshdesk so support agents work with accurate and current account information when handling customer inquiries. Exact mapping and frequency are configured per project.