---
title: 'Odoo + Genesys'
url: 'https://www.staging38.commercient.com/product/odoo-genesys/'
date: '2026-06-19T10:44:06-04:00'
modified: '2026-06-19T10:44:07-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Odoo to Genesys, giving your team access to Odoo data directly within Genesys. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Odoo and Genesys, surfacing ERP customer, order and invoice data inside Genesys for support teams. This reduces ticket resolution time by putting Odoo account context where support agents already work.

## What syncs

- Import Genesys New Contacts into Odoo Contacts
- Sync Odoo Credit Notes to Genesys for Dispute Handling
- Export Odoo Pricelists to Genesys for Order Queries
- Connect Odoo Shipment Status to Genesys Tickets
- Sync Odoo Contacts to Genesys Customers
- Display Odoo Customer Invoices Inside Genesys Tickets

## Why Commercient

### New customer record sync

Import Genesys new customer contacts into Odoo Contacts so customers who contact support are recorded in the ERP from the first interaction.

### Contract and warranty visibility

Sync Odoo contract terms, warranty records and service entitlements to Genesys so support agents can verify coverage before committing to a resolution.

### Account management alignment

Keep Odoo and Genesys aligned on Contacts data so both support and account management teams work from the same customer information without separate record maintenance.

### Repeat issue identification

Connect Odoo order history to Genesys support records so agents can identify if recurring issues are linked to specific products, batches or delivery routes.

## About Odoo

Odoo is an open-source ERP and business management suite covering accounting, inventory, manufacturing, CRM, sales, HR and e-commerce in one platform.

## About Genesys

Genesys is a cloud contact centre and customer experience platform, managing inbound and outbound calls, chat, email, IVR, workforce management and customer journeys.

## Frequently asked questions

### Can Odoo customer account tier sync to Genesys for ticket prioritisation?

Commercient can sync Odoo customer account tier, credit status or order value to Genesys when included in scope, helping support teams prioritise and route tickets based on customer importance.

### Can Odoo shipment and delivery status be viewed in Genesys?

Commercient can surface Odoo shipment and delivery status inside Genesys so support agents can update customers on order progress and resolve delivery queries without switching systems.

### How is customer data matched between Odoo and Genesys?

Commercient handles customer matching between Odoo and Genesys using configurable criteria such as customer code, email or account name. Matching logic is agreed during the scoping and setup process.

### Can new Genesys contacts be imported into Odoo as Contacts?

Commercient can support importing new contacts created in Genesys into Odoo as Contacts when included in scope. This ensures customers who contact support are recorded in the ERP from the first interaction.

### What data can Commercient connect between Odoo and Genesys?

Commercient can connect Odoo and Genesys to sync data such as Contacts, Products, Sales Orders, Customer Invoices and Customer Payments. Supported objects and sync direction depend on the customer's system setup and project scope.