---
title: 'Odoo + Zendesk'
url: 'https://www.staging38.commercient.com/product/odoo-zendesk/'
date: '2026-06-19T10:43:56-04:00'
modified: '2026-06-19T10:43:56-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Odoo to Zendesk, giving your team access to Odoo data directly within Zendesk. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Odoo and Zendesk, surfacing ERP customer, order and invoice data inside Zendesk for support teams. The connection helps teams respond to billing and fulfilment questions accurately, using live Odoo data.

## What syncs

- Connect Zendesk Tickets Resolution to Odoo Records
- Import Zendesk New Contacts into Odoo Contacts
- Sync Odoo Credit Notes to Zendesk for Dispute Handling
- Export Odoo Pricelists to Zendesk for Order Queries
- Connect Odoo Shipment Status to Zendesk Tickets
- Sync Odoo Contacts to Zendesk Organizations

## Why Commercient

### Product return and credit handling

Connect Odoo Credit Notes to Zendesk so agents can see credit note status, return authorisations and refund processing information alongside the customer's support ticket.

### New customer record sync

Import Zendesk new customer contacts into Odoo Contacts so customers who contact support are recorded in the ERP from the first interaction.

### Contract and warranty visibility

Sync Odoo contract terms, warranty records and service entitlements to Zendesk so support agents can verify coverage before committing to a resolution.

### Account management alignment

Keep Odoo and Zendesk aligned on Contacts data so both support and account management teams work from the same customer information without separate record maintenance.

## About Odoo

Odoo is an open-source ERP and business management suite covering accounting, inventory, manufacturing, CRM, sales, HR and e-commerce in one platform.

## About Zendesk

Zendesk is a customer service and support platform for managing tickets, live chat, email support, phone calls, knowledge base articles and customer service operations.

## Frequently asked questions

### Can Odoo Products availability show in Zendesk for order support?

Commercient can sync Odoo Stock Quantities and Products availability to Zendesk so support agents can check current stock status and expected lead times when handling order-related customer queries.

### Can Odoo customer account tier sync to Zendesk for ticket prioritisation?

Commercient can sync Odoo customer account tier, credit status or order value to Zendesk when included in scope, helping support teams prioritise and route tickets based on customer importance.

### Can Odoo shipment and delivery status be viewed in Zendesk?

Commercient can surface Odoo shipment and delivery status inside Zendesk so support agents can update customers on order progress and resolve delivery queries without switching systems.

### How is customer data matched between Odoo and Zendesk?

Commercient handles customer matching between Odoo and Zendesk using configurable criteria such as customer code, email or account name. Matching logic is agreed during the scoping and setup process.

### Can new Zendesk contacts be imported into Odoo as Contacts?

Commercient can support importing new contacts created in Zendesk into Odoo as Contacts when included in scope. This ensures customers who contact support are recorded in the ERP from the first interaction.