---
title: 'Odoo + Zoom Contact Center'
url: 'https://www.staging38.commercient.com/product/odoo-zoom-contact-center/'
date: '2026-06-19T10:44:05-04:00'
modified: '2026-06-19T10:44:05-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Odoo to Zoom Contact Center, giving your team access to Odoo data directly within Zoom Contact Center. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Odoo and Zoom Contact Center, surfacing ERP customer, order and invoice data inside Zoom Contact Center for support teams. This gives support teams complete customer context without switching to the ERP mid-ticket.

## What syncs

- Display Odoo Customer Invoices Inside Zoom Contact Center Tickets
- Access Odoo Sales Orders from Zoom Contact Center
- Sync Odoo Products to Zoom Contact Center for Ticket Context
- Update Odoo Contacts from Zoom Contact Center Account Data
- View Odoo Customer Payments Status in Zoom Contact Center Tickets
- Sync Odoo Customer Account Status to Zoom Contact Center

## Why Commercient

### Order and invoice history

Display Odoo Sales Orders, Customer Invoices and Customer Payments inside Zoom Contact Center tickets so support agents can resolve billing and order queries accurately from the support platform.

### Product and account data

Access Odoo Products and account status from Zoom Contact Center so support teams can answer product, pricing and order questions with current ERP data.

### Support and service management

Keep Odoo Contacts records aligned with Zoom Contact Center so support teams always work with accurate account information when handling customer inquiries.

### Billing query resolution

Surface Odoo Customer Invoices, Credit Notes and Customer Payments inside Zoom Contact Center tickets so agents can resolve billing disputes, refund requests and payment queries without switching systems.

## About Odoo

Odoo is an open-source ERP and business management suite covering accounting, inventory, manufacturing, CRM, sales, HR and e-commerce in one platform.

## About Zoom Contact Center

Zoom Contact Center is a cloud contact centre platform for managing inbound and outbound customer interactions, routing, IVR, video support and agent workflows.

## Frequently asked questions

### Can Odoo order and invoice data appear inside Zoom Contact Center Tickets?

Yes, Commercient can surface Odoo Sales Orders, Customer Invoices and Customer Payments data inside Zoom Contact Center Tickets so support agents can resolve billing and order queries accurately without ERP access.

### Can Odoo Contacts sync to Zoom Contact Center customer records?

Yes, Commercient can sync Odoo Contacts to Zoom Contact Center so support agents work with accurate and current account information when handling customer inquiries. Exact mapping and frequency are configured per project.

### How often does the Odoo and Zoom Contact Center integration sync?

Commercient typically runs on a scheduled sync, with frequency configurable based on business requirements. Near-real-time options depend on system capabilities and project scope.

### Can Odoo Credit Notes data appear in Zoom Contact Center for refund and dispute handling?

Commercient can surface Odoo Credit Notes data inside Zoom Contact Center so agents can verify credit note status and return authorisations when handling customer disputes and refund requests.

### Can Odoo Products data be accessed from Zoom Contact Center tickets?

Yes, Commercient can sync Odoo Products data to Zoom Contact Center so support agents can reference product details, specifications and order history when answering customer product queries.