---
title: 'Outplay + Genesys'
url: 'https://www.staging38.commercient.com/product/outplay-genesys/'
date: '2026-06-19T10:45:41-04:00'
modified: '2026-06-19T10:45:42-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Outplay to Genesys, giving your team access to Outplay data directly within Genesys. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Outplay and Genesys, surfacing ERP customer, order and invoice data inside Genesys for support teams. Support agents can view customer credit status, open orders and invoice history from Genesys without ERP access.

## What syncs

- Export Outplay Price Lists to Genesys for Order Queries
- Connect Outplay Shipment Status to Genesys Tickets
- Sync Outplay Customers to Genesys Customers
- Display Outplay Invoices Inside Genesys Tickets
- Access Outplay Sales Orders from Genesys
- Sync Outplay Items to Genesys for Ticket Context

## Why Commercient

### Account management alignment

Keep Outplay and Genesys aligned on Customers data so both support and account management teams work from the same customer information without separate record maintenance.

### Repeat issue identification

Connect Outplay order history to Genesys support records so agents can identify if recurring issues are linked to specific products, batches or delivery routes.

### Customer account visibility

Sync Outplay Customers to Genesys so support agents can view account history, billing contact and order status alongside open tickets without ERP access.

### Order and invoice history

Display Outplay Sales Orders, Invoices and Payments inside Genesys tickets so support agents can resolve billing and order queries accurately from the support platform.

## About Outplay

Outplay is a sales engagement platform for outbound sales teams, managing multi-channel outreach sequences, calls, emails, tasks and prospect engagement.

## About Genesys

Genesys is a cloud contact centre and customer experience platform, managing inbound and outbound calls, chat, email, IVR, workforce management and customer journeys.

## Frequently asked questions

### How is customer data matched between Outplay and Genesys?

Commercient handles customer matching between Outplay and Genesys using configurable criteria such as customer code, email or account name. Matching logic is agreed during the scoping and setup process.

### Can new Genesys contacts be imported into Outplay as Customers?

Commercient can support importing new contacts created in Genesys into Outplay as Customers when included in scope. This ensures customers who contact support are recorded in the ERP from the first interaction.

### What data can Commercient connect between Outplay and Genesys?

Commercient can connect Outplay and Genesys to sync data such as Customers, Items, Sales Orders, Invoices and Payments. Supported objects and sync direction depend on the customer's system setup and project scope.

### Can Outplay order and invoice data appear inside Genesys Tickets?

Yes, Commercient can surface Outplay Sales Orders, Invoices and Payments data inside Genesys Tickets so support agents can resolve billing and order queries accurately without ERP access.

### Can Outplay Customers sync to Genesys customer records?

Yes, Commercient can sync Outplay Customers to Genesys so support agents work with accurate and current account information when handling customer inquiries. Exact mapping and frequency are configured per project.