---
title: 'Outplay + Salesforce Commerce Cloud'
url: 'https://www.staging38.commercient.com/product/outplay-salesforce-commerce-cloud/'
date: '2026-06-19T10:45:21-04:00'
modified: '2026-06-19T10:45:21-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Outplay to Salesforce Commerce Cloud, giving your team access to Outplay data directly within Salesforce Commerce Cloud. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Outplay and Salesforce Commerce Cloud, synchronising orders, products, customers and inventory between the ERP and online store. Warehouse and operations teams can process Salesforce Commerce Cloud orders through Outplay fulfilment workflows without re-keying order details.

## What syncs

- Export Salesforce Commerce Cloud Product Variants to Outplay Items
- Sync Salesforce Commerce Cloud Returns to Outplay Credit Notes
- Update Outplay Customers from Salesforce Commerce Cloud Buyer Records
- Sync Outplay Customers to Salesforce Commerce Cloud Customers
- Import Salesforce Commerce Cloud Orders into Outplay as Sales Orders
- Update Salesforce Commerce Cloud Products from Outplay Items

## Why Commercient

### Order revenue and financial posting

Connect Salesforce Commerce Cloud order revenue to Outplay Invoices so financial posting happens from ERP order records without manual reconciliation between the storefront and accounting.

### Product category and collection sync

Sync Outplay Items categories and attributes to Salesforce Commerce Cloud product collections so the storefront organisation reflects the ERP's product structure.

### Backorder and availability management

Sync Outplay backorder status and expected availability to Salesforce Commerce Cloud so customers see accurate lead times and stock availability on the storefront.

### Order synchronisation

Import Salesforce Commerce Cloud Orders into Outplay as Sales Orders so fulfilment, inventory and financial records stay accurate and order processing happens from the ERP.

## About Outplay

Outplay is a sales engagement platform for outbound sales teams, managing multi-channel outreach sequences, calls, emails, tasks and prospect engagement.

## About Salesforce Commerce Cloud

Salesforce Commerce Cloud is a digital commerce platform for B2C and B2B retailers, managing online storefronts, product catalogs, orders, promotions and customer accounts.

## Frequently asked questions

### What happens to Outplay fulfilment when an Salesforce Commerce Cloud order is placed?

When an Salesforce Commerce Cloud Orders is imported into Outplay as Sales Orders, it enters the ERP fulfilment workflow. Inventory is reserved, the order is processed and shipment status can be synced back to Salesforce Commerce Cloud when included in scope.

### Can Outplay Vendors and supplier data sync to Salesforce Commerce Cloud?

Commercient can support syncing Outplay Vendors and supplier data to Salesforce Commerce Cloud when relevant for dropship, supplier-managed inventory or B2B ordering workflows. Exact capabilities depend on project scope.

### How does Commercient handle product variants between Outplay and Salesforce Commerce Cloud?

Commercient maps Outplay Items to Salesforce Commerce Cloud product and variant structures during implementation. Field mapping for variants, attributes and SKUs is configured per project to match each platform's product data model.

### What data can Commercient connect between Outplay and Salesforce Commerce Cloud?

Commercient can connect Outplay and Salesforce Commerce Cloud to sync data such as Customers, Items, Inventory, Sales Orders, Price Lists and Order Status. Supported objects and sync direction depend on the customer's system setup and project scope.

### Can Salesforce Commerce Cloud Orders be imported into Outplay as Sales Orders automatically?

Yes, Commercient can import Salesforce Commerce Cloud Orders into Outplay as Sales Orders automatically. This keeps ERP inventory, fulfilment and financial records accurate. Exact mapping and frequency are configured per project.