---
title: 'Outplay + ServiceNow'
url: 'https://www.staging38.commercient.com/product/outplay-servicenow/'
date: '2026-06-19T10:45:25-04:00'
modified: '2026-06-19T10:45:25-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Outplay to ServiceNow, giving your team access to Outplay data directly within ServiceNow. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Outplay and ServiceNow, surfacing ERP customer, order and invoice data inside ServiceNow for support teams. This reduces ticket resolution time by putting Outplay account context where support agents already work.

## What syncs

- Import ServiceNow New Contacts into Outplay Customers
- Sync Outplay Credit Notes to ServiceNow for Dispute Handling
- Export Outplay Price Lists to ServiceNow for Order Queries
- Connect Outplay Shipment Status to ServiceNow Tickets
- Sync Outplay Customers to ServiceNow Accounts
- Display Outplay Invoices Inside ServiceNow Tickets

## Why Commercient

### New customer record sync

Import ServiceNow new customer contacts into Outplay Customers so customers who contact support are recorded in the ERP from the first interaction.

### Contract and warranty visibility

Sync Outplay contract terms, warranty records and service entitlements to ServiceNow so support agents can verify coverage before committing to a resolution.

### Account management alignment

Keep Outplay and ServiceNow aligned on Customers data so both support and account management teams work from the same customer information without separate record maintenance.

### Repeat issue identification

Connect Outplay order history to ServiceNow support records so agents can identify if recurring issues are linked to specific products, batches or delivery routes.

## About Outplay

Outplay is a sales engagement platform for outbound sales teams, managing multi-channel outreach sequences, calls, emails, tasks and prospect engagement.

## About ServiceNow

ServiceNow is an enterprise service management platform for IT, HR, facilities and customer service, managing workflows, tickets, requests, approvals and automation.

## Frequently asked questions

### Can Outplay customer account tier sync to ServiceNow for ticket prioritisation?

Commercient can sync Outplay customer account tier, credit status or order value to ServiceNow when included in scope, helping support teams prioritise and route tickets based on customer importance.

### Can Outplay shipment and delivery status be viewed in ServiceNow?

Commercient can surface Outplay shipment and delivery status inside ServiceNow so support agents can update customers on order progress and resolve delivery queries without switching systems.

### How is customer data matched between Outplay and ServiceNow?

Commercient handles customer matching between Outplay and ServiceNow using configurable criteria such as customer code, email or account name. Matching logic is agreed during the scoping and setup process.

### Can new ServiceNow contacts be imported into Outplay as Customers?

Commercient can support importing new contacts created in ServiceNow into Outplay as Customers when included in scope. This ensures customers who contact support are recorded in the ERP from the first interaction.

### What data can Commercient connect between Outplay and ServiceNow?

Commercient can connect Outplay and ServiceNow to sync data such as Customers, Items, Sales Orders, Invoices and Payments. Supported objects and sync direction depend on the customer's system setup and project scope.