---
title: 'Print ePS Monarch + Genesys'
url: 'https://www.staging38.commercient.com/product/print-eps-monarch-genesys/'
date: '2026-06-19T10:48:05-04:00'
modified: '2026-06-19T10:48:06-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Print ePS Monarch to Genesys, giving your team access to Print ePS Monarch data directly within Genesys. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Print ePS Monarch and Genesys, surfacing ERP customer, order and invoice data inside Genesys for support teams. New customer accounts created in Print ePS Monarch can be reflected in Genesys so support teams have the full customer picture from the start.

## What syncs

- Sync Print ePS Monarch Credit Notes to Genesys for Dispute Handling
- Export Print ePS Monarch Price Lists to Genesys for Order Queries
- Connect Print ePS Monarch Shipment Status to Genesys Tickets
- Sync Print ePS Monarch Customers to Genesys Customers
- Display Print ePS Monarch Invoices Inside Genesys Tickets
- Access Print ePS Monarch Sales Orders from Genesys

## Why Commercient

### Contract and warranty visibility

Sync Print ePS Monarch contract terms, warranty records and service entitlements to Genesys so support agents can verify coverage before committing to a resolution.

### Account management alignment

Keep Print ePS Monarch and Genesys aligned on Customers data so both support and account management teams work from the same customer information without separate record maintenance.

### Repeat issue identification

Connect Print ePS Monarch order history to Genesys support records so agents can identify if recurring issues are linked to specific products, batches or delivery routes.

### Customer account visibility

Sync Print ePS Monarch Customers to Genesys so support agents can view account history, billing contact and order status alongside open tickets without ERP access.

## About Print ePS Monarch

Print ePS Monarch is a business management and MIS system for commercial printers, managing job estimating, production scheduling, purchasing, inventory and financials.

## About Genesys

Genesys is a cloud contact centre and customer experience platform, managing inbound and outbound calls, chat, email, IVR, workforce management and customer journeys.

## Frequently asked questions

### Can Print ePS Monarch shipment and delivery status be viewed in Genesys?

Commercient can surface Print ePS Monarch shipment and delivery status inside Genesys so support agents can update customers on order progress and resolve delivery queries without switching systems.

### How is customer data matched between Print ePS Monarch and Genesys?

Commercient handles customer matching between Print ePS Monarch and Genesys using configurable criteria such as customer code, email or account name. Matching logic is agreed during the scoping and setup process.

### Can new Genesys contacts be imported into Print ePS Monarch as Customers?

Commercient can support importing new contacts created in Genesys into Print ePS Monarch as Customers when included in scope. This ensures customers who contact support are recorded in the ERP from the first interaction.

### What data can Commercient connect between Print ePS Monarch and Genesys?

Commercient can connect Print ePS Monarch and Genesys to sync data such as Customers, Items, Sales Orders, Invoices and Payments. Supported objects and sync direction depend on the customer's system setup and project scope.

### Can Print ePS Monarch order and invoice data appear inside Genesys Tickets?

Yes, Commercient can surface Print ePS Monarch Sales Orders, Invoices and Payments data inside Genesys Tickets so support agents can resolve billing and order queries accurately without ERP access.