---
title: 'Print ePS Monarch + ServiceNow'
url: 'https://www.staging38.commercient.com/product/print-eps-monarch-servicenow/'
date: '2026-06-19T10:47:47-04:00'
modified: '2026-06-19T10:47:48-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Print ePS Monarch to ServiceNow, giving your team access to Print ePS Monarch data directly within ServiceNow. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Print ePS Monarch and ServiceNow, surfacing ERP customer, order and invoice data inside ServiceNow for support teams. The connection helps teams respond to billing and fulfilment questions accurately, using live Print ePS Monarch data.

## What syncs

- Connect ServiceNow Tickets Resolution to Print ePS Monarch Records
- Import ServiceNow New Contacts into Print ePS Monarch Customers
- Sync Print ePS Monarch Credit Notes to ServiceNow for Dispute Handling
- Export Print ePS Monarch Price Lists to ServiceNow for Order Queries
- Connect Print ePS Monarch Shipment Status to ServiceNow Tickets
- Sync Print ePS Monarch Customers to ServiceNow Accounts

## Why Commercient

### Product return and credit handling

Connect Print ePS Monarch Credit Notes to ServiceNow so agents can see credit note status, return authorisations and refund processing information alongside the customer's support ticket.

### New customer record sync

Import ServiceNow new customer contacts into Print ePS Monarch Customers so customers who contact support are recorded in the ERP from the first interaction.

### Contract and warranty visibility

Sync Print ePS Monarch contract terms, warranty records and service entitlements to ServiceNow so support agents can verify coverage before committing to a resolution.

### Account management alignment

Keep Print ePS Monarch and ServiceNow aligned on Customers data so both support and account management teams work from the same customer information without separate record maintenance.

## About Print ePS Monarch

Print ePS Monarch is a business management and MIS system for commercial printers, managing job estimating, production scheduling, purchasing, inventory and financials.

## About ServiceNow

ServiceNow is an enterprise service management platform for IT, HR, facilities and customer service, managing workflows, tickets, requests, approvals and automation.

## Frequently asked questions

### Can Print ePS Monarch Items availability show in ServiceNow for order support?

Commercient can sync Print ePS Monarch Inventory and Items availability to ServiceNow so support agents can check current stock status and expected lead times when handling order-related customer queries.

### Can Print ePS Monarch customer account tier sync to ServiceNow for ticket prioritisation?

Commercient can sync Print ePS Monarch customer account tier, credit status or order value to ServiceNow when included in scope, helping support teams prioritise and route tickets based on customer importance.

### Can Print ePS Monarch shipment and delivery status be viewed in ServiceNow?

Commercient can surface Print ePS Monarch shipment and delivery status inside ServiceNow so support agents can update customers on order progress and resolve delivery queries without switching systems.

### How is customer data matched between Print ePS Monarch and ServiceNow?

Commercient handles customer matching between Print ePS Monarch and ServiceNow using configurable criteria such as customer code, email or account name. Matching logic is agreed during the scoping and setup process.

### Can new ServiceNow contacts be imported into Print ePS Monarch as Customers?

Commercient can support importing new contacts created in ServiceNow into Print ePS Monarch as Customers when included in scope. This ensures customers who contact support are recorded in the ERP from the first interaction.