---
title: 'Print ePS Monarch + Zoom Contact Center'
url: 'https://www.staging38.commercient.com/product/print-eps-monarch-zoom-contact-center/'
date: '2026-06-19T10:48:04-04:00'
modified: '2026-06-19T10:48:04-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Print ePS Monarch to Zoom Contact Center, giving your team access to Print ePS Monarch data directly within Zoom Contact Center. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Print ePS Monarch and Zoom Contact Center, surfacing ERP customer, order and invoice data inside Zoom Contact Center for support teams. Support teams can cross-reference Print ePS Monarch product and order data when handling customer inquiries in Zoom Contact Center.

## What syncs

- Sync Print ePS Monarch Customer Account Status to Zoom Contact Center
- Connect Zoom Contact Center Tickets Resolution to Print ePS Monarch Records
- Import Zoom Contact Center New Contacts into Print ePS Monarch Customers
- Sync Print ePS Monarch Credit Notes to Zoom Contact Center for Dispute Handling
- Export Print ePS Monarch Price Lists to Zoom Contact Center for Order Queries
- Connect Print ePS Monarch Shipment Status to Zoom Contact Center Tickets

## Why Commercient

### Escalation and priority management

Sync Print ePS Monarch customer account tier, credit status and order value to Zoom Contact Center so support teams can prioritise tickets and escalate based on account importance.

### Product return and credit handling

Connect Print ePS Monarch Credit Notes to Zoom Contact Center so agents can see credit note status, return authorisations and refund processing information alongside the customer's support ticket.

### New customer record sync

Import Zoom Contact Center new customer contacts into Print ePS Monarch Customers so customers who contact support are recorded in the ERP from the first interaction.

### Contract and warranty visibility

Sync Print ePS Monarch contract terms, warranty records and service entitlements to Zoom Contact Center so support agents can verify coverage before committing to a resolution.

## About Print ePS Monarch

Print ePS Monarch is a business management and MIS system for commercial printers, managing job estimating, production scheduling, purchasing, inventory and financials.

## About Zoom Contact Center

Zoom Contact Center is a cloud contact centre platform for managing inbound and outbound customer interactions, routing, IVR, video support and agent workflows.

## Frequently asked questions

### Does Commercient support two-way customer data sync?

Commercient can support syncing Print ePS Monarch Customers to Zoom Contact Center and importing Zoom Contact Center new contacts back into Print ePS Monarch when included in scope. Direction and object coverage depend on project configuration.

### Can Print ePS Monarch Items availability show in Zoom Contact Center for order support?

Commercient can sync Print ePS Monarch Inventory and Items availability to Zoom Contact Center so support agents can check current stock status and expected lead times when handling order-related customer queries.

### Can Print ePS Monarch customer account tier sync to Zoom Contact Center for ticket prioritisation?

Commercient can sync Print ePS Monarch customer account tier, credit status or order value to Zoom Contact Center when included in scope, helping support teams prioritise and route tickets based on customer importance.

### Can Print ePS Monarch shipment and delivery status be viewed in Zoom Contact Center?

Commercient can surface Print ePS Monarch shipment and delivery status inside Zoom Contact Center so support agents can update customers on order progress and resolve delivery queries without switching systems.

### How is customer data matched between Print ePS Monarch and Zoom Contact Center?

Commercient handles customer matching between Print ePS Monarch and Zoom Contact Center using configurable criteria such as customer code, email or account name. Matching logic is agreed during the scoping and setup process.