---
title: 'Priority + Genesys'
url: 'https://www.staging38.commercient.com/product/priority-genesys/'
date: '2026-06-19T10:48:52-04:00'
modified: '2026-06-19T10:48:52-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Priority to Genesys, giving your team access to Priority data directly within Genesys. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Priority and Genesys, surfacing ERP customer, order and invoice data inside Genesys for support teams. The connection keeps Genesys company and contact records in sync with Priority customer data.

## What syncs

- Connect Priority Shipment Status to Genesys Tickets
- Sync Priority Customers to Genesys Customers
- Display Priority AR Invoices Inside Genesys Tickets
- Access Priority Sales Orders from Genesys
- Sync Priority Parts to Genesys for Ticket Context
- Update Priority Customers from Genesys Account Data

## Why Commercient

### Repeat issue identification

Connect Priority order history to Genesys support records so agents can identify if recurring issues are linked to specific products, batches or delivery routes.

### Customer account visibility

Sync Priority Customers to Genesys so support agents can view account history, billing contact and order status alongside open tickets without ERP access.

### Order and invoice history

Display Priority Sales Orders, AR Invoices and Customer Payments inside Genesys tickets so support agents can resolve billing and order queries accurately from the support platform.

### Product and account data

Access Priority Parts and account status from Genesys so support teams can answer product, pricing and order questions with current ERP data.

## About Priority

Priority is an ERP system for mid-size businesses in manufacturing, distribution and services, managing financials, inventory, production, purchasing and CRM.

## About Genesys

Genesys is a cloud contact centre and customer experience platform, managing inbound and outbound calls, chat, email, IVR, workforce management and customer journeys.

## Frequently asked questions

### Can new Genesys contacts be imported into Priority as Customers?

Commercient can support importing new contacts created in Genesys into Priority as Customers when included in scope. This ensures customers who contact support are recorded in the ERP from the first interaction.

### What data can Commercient connect between Priority and Genesys?

Commercient can connect Priority and Genesys to sync data such as Customers, Parts, Sales Orders, AR Invoices and Customer Payments. Supported objects and sync direction depend on the customer's system setup and project scope.

### Can Priority order and invoice data appear inside Genesys Tickets?

Yes, Commercient can surface Priority Sales Orders, AR Invoices and Customer Payments data inside Genesys Tickets so support agents can resolve billing and order queries accurately without ERP access.

### Can Priority Customers sync to Genesys customer records?

Yes, Commercient can sync Priority Customers to Genesys so support agents work with accurate and current account information when handling customer inquiries. Exact mapping and frequency are configured per project.

### How often does the Priority and Genesys integration sync?

Commercient typically runs on a scheduled sync, with frequency configurable based on business requirements. Near-real-time options depend on system capabilities and project scope.