---
title: 'Produce Pro Software + Genesys'
url: 'https://www.staging38.commercient.com/product/produce-pro-software-genesys/'
date: '2026-06-19T10:51:22-04:00'
modified: '2026-06-19T10:51:22-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Produce Pro Software to Genesys, giving your team access to Produce Pro Software data directly within Genesys. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Produce Pro Software and Genesys, surfacing ERP customer, order and invoice data inside Genesys for support teams. Support agents can view customer credit status, open orders and invoice history from Genesys without ERP access.

## What syncs

- Export Produce Pro Software Price Lists to Genesys for Order Queries
- Connect Produce Pro Software Shipment Status to Genesys Tickets
- Sync Produce Pro Software Customers to Genesys Customers
- Display Produce Pro Software Invoices Inside Genesys Tickets
- Access Produce Pro Software Sales Orders from Genesys
- Sync Produce Pro Software Items to Genesys for Ticket Context

## Why Commercient

### Account management alignment

Keep Produce Pro Software and Genesys aligned on Customers data so both support and account management teams work from the same customer information without separate record maintenance.

### Repeat issue identification

Connect Produce Pro Software order history to Genesys support records so agents can identify if recurring issues are linked to specific products, batches or delivery routes.

### Customer account visibility

Sync Produce Pro Software Customers to Genesys so support agents can view account history, billing contact and order status alongside open tickets without ERP access.

### Order and invoice history

Display Produce Pro Software Sales Orders, Invoices and Payments inside Genesys tickets so support agents can resolve billing and order queries accurately from the support platform.

## About Produce Pro Software

Produce Pro Software is an ERP system for fresh produce distributors and growers, managing inventory, purchasing, sales, lot tracking, pricing and financial operations.

## About Genesys

Genesys is a cloud contact centre and customer experience platform, managing inbound and outbound calls, chat, email, IVR, workforce management and customer journeys.

## Frequently asked questions

### How is customer data matched between Produce Pro Software and Genesys?

Commercient handles customer matching between Produce Pro Software and Genesys using configurable criteria such as customer code, email or account name. Matching logic is agreed during the scoping and setup process.

### Can new Genesys contacts be imported into Produce Pro Software as Customers?

Commercient can support importing new contacts created in Genesys into Produce Pro Software as Customers when included in scope. This ensures customers who contact support are recorded in the ERP from the first interaction.

### What data can Commercient connect between Produce Pro Software and Genesys?

Commercient can connect Produce Pro Software and Genesys to sync data such as Customers, Items, Sales Orders, Invoices and Payments. Supported objects and sync direction depend on the customer's system setup and project scope.

### Can Produce Pro Software order and invoice data appear inside Genesys Tickets?

Yes, Commercient can surface Produce Pro Software Sales Orders, Invoices and Payments data inside Genesys Tickets so support agents can resolve billing and order queries accurately without ERP access.

### Can Produce Pro Software Customers sync to Genesys customer records?

Yes, Commercient can sync Produce Pro Software Customers to Genesys so support agents work with accurate and current account information when handling customer inquiries. Exact mapping and frequency are configured per project.