---
title: 'Pronto Software + ServiceNow'
url: 'https://www.staging38.commercient.com/product/pronto-software-servicenow/'
date: '2026-06-19T10:51:55-04:00'
modified: '2026-06-19T10:51:55-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Pronto Software to ServiceNow, giving your team access to Pronto Software data directly within ServiceNow. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Pronto Software and ServiceNow, surfacing ERP customer, order and invoice data inside ServiceNow for support teams. New customer accounts created in Pronto Software can be reflected in ServiceNow so support teams have the full customer picture from the start.

## What syncs

- Sync Pronto Software Credit Notes to ServiceNow for Dispute Handling
- Export Pronto Software Price Lists to ServiceNow for Order Queries
- Connect Pronto Software Shipment Status to ServiceNow Tickets
- Sync Pronto Software Customers to ServiceNow Accounts
- Display Pronto Software Invoices Inside ServiceNow Tickets
- Access Pronto Software Sales Orders from ServiceNow

## Why Commercient

### Contract and warranty visibility

Sync Pronto Software contract terms, warranty records and service entitlements to ServiceNow so support agents can verify coverage before committing to a resolution.

### Account management alignment

Keep Pronto Software and ServiceNow aligned on Customers data so both support and account management teams work from the same customer information without separate record maintenance.

### Repeat issue identification

Connect Pronto Software order history to ServiceNow support records so agents can identify if recurring issues are linked to specific products, batches or delivery routes.

### Customer account visibility

Sync Pronto Software Customers to ServiceNow so support agents can view account history, billing contact and order status alongside open tickets without ERP access.

## About Pronto Software

Pronto Software is an ERP and POS system for Australian retailers and distributors, managing inventory, purchasing, sales, financials and customer management.

## About ServiceNow

ServiceNow is an enterprise service management platform for IT, HR, facilities and customer service, managing workflows, tickets, requests, approvals and automation.

## Frequently asked questions

### Can Pronto Software shipment and delivery status be viewed in ServiceNow?

Commercient can surface Pronto Software shipment and delivery status inside ServiceNow so support agents can update customers on order progress and resolve delivery queries without switching systems.

### How is customer data matched between Pronto Software and ServiceNow?

Commercient handles customer matching between Pronto Software and ServiceNow using configurable criteria such as customer code, email or account name. Matching logic is agreed during the scoping and setup process.

### Can new ServiceNow contacts be imported into Pronto Software as Customers?

Commercient can support importing new contacts created in ServiceNow into Pronto Software as Customers when included in scope. This ensures customers who contact support are recorded in the ERP from the first interaction.

### What data can Commercient connect between Pronto Software and ServiceNow?

Commercient can connect Pronto Software and ServiceNow to sync data such as Customers, Items, Sales Orders, Invoices and Payments. Supported objects and sync direction depend on the customer's system setup and project scope.

### Can Pronto Software order and invoice data appear inside ServiceNow Tickets?

Yes, Commercient can surface Pronto Software Sales Orders, Invoices and Payments data inside ServiceNow Tickets so support agents can resolve billing and order queries accurately without ERP access.