---
title: 'QAD + Genesys'
url: 'https://www.staging38.commercient.com/product/qad-genesys/'
date: '2026-06-19T10:53:06-04:00'
modified: '2026-06-19T10:53:06-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects QAD to Genesys, giving your team access to QAD data directly within Genesys. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects QAD and Genesys, surfacing ERP customer, order and invoice data inside Genesys for support teams. New customer accounts created in QAD can be reflected in Genesys so support teams have the full customer picture from the start.

## What syncs

- Sync QAD Credit Memos to Genesys for Dispute Handling
- Export QAD Price Lists to Genesys for Order Queries
- Connect QAD Shipment Status to Genesys Tickets
- Sync QAD Customers to Genesys Customers
- Display QAD AR Invoices Inside Genesys Tickets
- Access QAD Sales Orders from Genesys

## Why Commercient

### Contract and warranty visibility

Sync QAD contract terms, warranty records and service entitlements to Genesys so support agents can verify coverage before committing to a resolution.

### Account management alignment

Keep QAD and Genesys aligned on Customers data so both support and account management teams work from the same customer information without separate record maintenance.

### Repeat issue identification

Connect QAD order history to Genesys support records so agents can identify if recurring issues are linked to specific products, batches or delivery routes.

### Customer account visibility

Sync QAD Customers to Genesys so support agents can view account history, billing contact and order status alongside open tickets without ERP access.

## About QAD

QAD is a manufacturing ERP for automotive, food and beverage, consumer products and life sciences companies, managing supply chain, production, quality and financials.

## About Genesys

Genesys is a cloud contact centre and customer experience platform, managing inbound and outbound calls, chat, email, IVR, workforce management and customer journeys.

## Frequently asked questions

### Can QAD shipment and delivery status be viewed in Genesys?

Commercient can surface QAD shipment and delivery status inside Genesys so support agents can update customers on order progress and resolve delivery queries without switching systems.

### How is customer data matched between QAD and Genesys?

Commercient handles customer matching between QAD and Genesys using configurable criteria such as customer code, email or account name. Matching logic is agreed during the scoping and setup process.

### Can new Genesys contacts be imported into QAD as Customers?

Commercient can support importing new contacts created in Genesys into QAD as Customers when included in scope. This ensures customers who contact support are recorded in the ERP from the first interaction.

### What data can Commercient connect between QAD and Genesys?

Commercient can connect QAD and Genesys to sync data such as Customers, Parts, Sales Orders, AR Invoices and Cash Applications. Supported objects and sync direction depend on the customer's system setup and project scope.

### Can QAD order and invoice data appear inside Genesys Tickets?

Yes, Commercient can surface QAD Sales Orders, AR Invoices and Cash Applications data inside Genesys Tickets so support agents can resolve billing and order queries accurately without ERP access.