---
title: 'QAD + Zendesk'
url: 'https://www.staging38.commercient.com/product/qad-zendesk/'
date: '2026-06-19T10:52:54-04:00'
modified: '2026-06-19T10:52:55-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects QAD to Zendesk, giving your team access to QAD data directly within Zendesk. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects QAD and Zendesk, surfacing ERP customer, order and invoice data inside Zendesk for support teams. When a ticket relates to an order or invoice, agents can view the QAD record directly from Zendesk.

## What syncs

- Update QAD Customers from Zendesk Account Data
- View QAD Cash Applications Status in Zendesk Tickets
- Sync QAD Customer Account Status to Zendesk
- Connect Zendesk Tickets Resolution to QAD Records
- Import Zendesk New Contacts into QAD Customers
- Sync QAD Credit Memos to Zendesk for Dispute Handling

## Why Commercient

### Billing query resolution

Surface QAD AR Invoices, Credit Memos and Cash Applications inside Zendesk tickets so agents can resolve billing disputes, refund requests and payment queries without switching systems.

### Order status and fulfilment visibility

Sync QAD Sales Orders status and shipment data to Zendesk so support agents can update customers on order progress and expected delivery without ERP access.

### Escalation and priority management

Sync QAD customer account tier, credit status and order value to Zendesk so support teams can prioritise tickets and escalate based on account importance.

### Product return and credit handling

Connect QAD Credit Memos to Zendesk so agents can see credit note status, return authorisations and refund processing information alongside the customer's support ticket.

## About QAD

QAD is a manufacturing ERP for automotive, food and beverage, consumer products and life sciences companies, managing supply chain, production, quality and financials.

## About Zendesk

Zendesk is a customer service and support platform for managing tickets, live chat, email support, phone calls, knowledge base articles and customer service operations.

## Frequently asked questions

### Can QAD Credit Memos data appear in Zendesk for refund and dispute handling?

Commercient can surface QAD Credit Memos data inside Zendesk so agents can verify credit note status and return authorisations when handling customer disputes and refund requests.

### Can QAD Parts data be accessed from Zendesk tickets?

Yes, Commercient can sync QAD Parts data to Zendesk so support agents can reference product details, specifications and order history when answering customer product queries.

### Does Commercient support two-way customer data sync?

Commercient can support syncing QAD Customers to Zendesk and importing Zendesk new contacts back into QAD when included in scope. Direction and object coverage depend on project configuration.

### Can QAD Parts availability show in Zendesk for order support?

Commercient can sync QAD Inventory and Parts availability to Zendesk so support agents can check current stock status and expected lead times when handling order-related customer queries.

### Can QAD customer account tier sync to Zendesk for ticket prioritisation?

Commercient can sync QAD customer account tier, credit status or order value to Zendesk when included in scope, helping support teams prioritise and route tickets based on customer importance.