---
title: 'Sage 100 Contractor + Zoom Contact Center'
url: 'https://www.staging38.commercient.com/product/sage-100-contractor-zoom-contact-center/'
date: '2026-06-19T10:58:12-04:00'
modified: '2026-06-19T10:58:13-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Sage 100 Contractor to Zoom Contact Center, giving your team access to Sage 100 Contractor data directly within Zoom Contact Center. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Sage 100 Contractor and Zoom Contact Center, surfacing ERP customer, order and invoice data inside Zoom Contact Center for support teams. This reduces ticket resolution time by putting Sage 100 Contractor account context where support agents already work.

## What syncs

- Import Zoom Contact Center New Contacts into Sage 100 Contractor Customers
- Sync Sage 100 Contractor Credit Memos to Zoom Contact Center for Dispute Handling
- Export Sage 100 Contractor Cost Codes to Zoom Contact Center for Order Queries
- Connect Sage 100 Contractor Shipment Status to Zoom Contact Center Tickets
- Sync Sage 100 Contractor Customers to Zoom Contact Center Customers
- Display Sage 100 Contractor AR Invoices Inside Zoom Contact Center Tickets

## Why Commercient

### New customer record sync

Import Zoom Contact Center new customer contacts into Sage 100 Contractor Customers so customers who contact support are recorded in the ERP from the first interaction.

### Contract and warranty visibility

Sync Sage 100 Contractor contract terms, warranty records and service entitlements to Zoom Contact Center so support agents can verify coverage before committing to a resolution.

### Account management alignment

Keep Sage 100 Contractor and Zoom Contact Center aligned on Customers data so both support and account management teams work from the same customer information without separate record maintenance.

### Repeat issue identification

Connect Sage 100 Contractor order history to Zoom Contact Center support records so agents can identify if recurring issues are linked to specific products, batches or delivery routes.

## About Sage 100 Contractor

Sage 100 Contractor is construction accounting software for specialty and general contractors, managing job costing, payroll, purchasing, subcontracts and financial reporting.

## About Zoom Contact Center

Zoom Contact Center is a cloud contact centre platform for managing inbound and outbound customer interactions, routing, IVR, video support and agent workflows.

## Frequently asked questions

### Can Sage 100 Contractor customer account tier sync to Zoom Contact Center for ticket prioritisation?

Commercient can sync Sage 100 Contractor customer account tier, credit status or order value to Zoom Contact Center when included in scope, helping support teams prioritise and route tickets based on customer importance.

### Can Sage 100 Contractor shipment and delivery status be viewed in Zoom Contact Center?

Commercient can surface Sage 100 Contractor shipment and delivery status inside Zoom Contact Center so support agents can update customers on order progress and resolve delivery queries without switching systems.

### How is customer data matched between Sage 100 Contractor and Zoom Contact Center?

Commercient handles customer matching between Sage 100 Contractor and Zoom Contact Center using configurable criteria such as customer code, email or account name. Matching logic is agreed during the scoping and setup process.

### Can new Zoom Contact Center contacts be imported into Sage 100 Contractor as Customers?

Commercient can support importing new contacts created in Zoom Contact Center into Sage 100 Contractor as Customers when included in scope. This ensures customers who contact support are recorded in the ERP from the first interaction.

### What data can Commercient connect between Sage 100 Contractor and Zoom Contact Center?

Commercient can connect Sage 100 Contractor and Zoom Contact Center to sync data such as Customers, Parts, Change Orders, AR Invoices and Cash Receipts. Supported objects and sync direction depend on the customer's system setup and project scope.