---
title: 'Sage 300 Construction and Real Estate + Genesys'
url: 'https://www.staging38.commercient.com/product/sage-300-construction-and-real-estate-genesys/'
date: '2026-06-19T11:00:50-04:00'
modified: '2026-06-19T11:00:51-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Sage 300 Construction and Real Estate to Genesys, giving your team access to Sage 300 Construction and Real Estate data directly within Genesys. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Sage 300 Construction and Real Estate and Genesys, surfacing ERP customer, order and invoice data inside Genesys for support teams. The connection helps teams respond to billing and fulfilment questions accurately, using live Sage 300 Construction and Real Estate data.

## What syncs

- Connect Genesys Tickets Resolution to Sage 300 Construction and Real Estate Records
- Import Genesys New Contacts into Sage 300 Construction and Real Estate Customers
- Sync Sage 300 Construction and Real Estate Credit Memos to Genesys for Dispute Handling
- Export Sage 300 Construction and Real Estate Cost Codes to Genesys for Order Queries
- Connect Sage 300 Construction and Real Estate Shipment Status to Genesys Tickets
- Sync Sage 300 Construction and Real Estate Customers to Genesys Customers

## Why Commercient

### Product return and credit handling

Connect Sage 300 Construction and Real Estate Credit Memos to Genesys so agents can see credit note status, return authorisations and refund processing information alongside the customer's support ticket.

### New customer record sync

Import Genesys new customer contacts into Sage 300 Construction and Real Estate Customers so customers who contact support are recorded in the ERP from the first interaction.

### Contract and warranty visibility

Sync Sage 300 Construction and Real Estate contract terms, warranty records and service entitlements to Genesys so support agents can verify coverage before committing to a resolution.

### Account management alignment

Keep Sage 300 Construction and Real Estate and Genesys aligned on Customers data so both support and account management teams work from the same customer information without separate record maintenance.

## About Sage 300 Construction and Real Estate

Sage 300 Construction and Real Estate is ERP and accounting software for contractors and property managers, managing job costing, project accounting, payroll, purchasing and real estate operations.

## About Genesys

Genesys is a cloud contact centre and customer experience platform, managing inbound and outbound calls, chat, email, IVR, workforce management and customer journeys.

## Frequently asked questions

### Can Sage 300 Construction and Real Estate Parts availability show in Genesys for order support?

Commercient can sync Sage 300 Construction and Real Estate Inventory and Parts availability to Genesys so support agents can check current stock status and expected lead times when handling order-related customer queries.

### Can Sage 300 Construction and Real Estate customer account tier sync to Genesys for ticket prioritisation?

Commercient can sync Sage 300 Construction and Real Estate customer account tier, credit status or order value to Genesys when included in scope, helping support teams prioritise and route tickets based on customer importance.

### Can Sage 300 Construction and Real Estate shipment and delivery status be viewed in Genesys?

Commercient can surface Sage 300 Construction and Real Estate shipment and delivery status inside Genesys so support agents can update customers on order progress and resolve delivery queries without switching systems.

### How is customer data matched between Sage 300 Construction and Real Estate and Genesys?

Commercient handles customer matching between Sage 300 Construction and Real Estate and Genesys using configurable criteria such as customer code, email or account name. Matching logic is agreed during the scoping and setup process.

### Can new Genesys contacts be imported into Sage 300 Construction and Real Estate as Customers?

Commercient can support importing new contacts created in Genesys into Sage 300 Construction and Real Estate as Customers when included in scope. This ensures customers who contact support are recorded in the ERP from the first interaction.