---
title: 'Sage 300 + Freshworks Freshdesk'
url: 'https://www.staging38.commercient.com/product/sage-300-freshworks-freshdesk/'
date: '2026-06-19T11:01:37-04:00'
modified: '2026-06-19T11:01:37-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Sage 300 to Freshworks Freshdesk, giving your team access to Sage 300 data directly within Freshworks Freshdesk. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Sage 300 and Freshworks Freshdesk, surfacing ERP customer, order and invoice data inside Freshworks Freshdesk for support teams. New customer accounts created in Sage 300 can be reflected in Freshworks Freshdesk so support teams have the full customer picture from the start.

## What syncs

- Sync Sage 300 Credit Notes to Freshworks Freshdesk for Dispute Handling
- Export Sage 300 Price Lists to Freshworks Freshdesk for Order Queries
- Connect Sage 300 Shipment Status to Freshworks Freshdesk Tickets
- Sync Sage 300 Customers to Freshworks Freshdesk Companies
- Display Sage 300 AR Invoices Inside Freshworks Freshdesk Tickets
- Access Sage 300 Order Entry Orders from Freshworks Freshdesk

## Why Commercient

### Contract and warranty visibility

Sync Sage 300 contract terms, warranty records and service entitlements to Freshworks Freshdesk so support agents can verify coverage before committing to a resolution.

### Account management alignment

Keep Sage 300 and Freshworks Freshdesk aligned on Customers data so both support and account management teams work from the same customer information without separate record maintenance.

### Repeat issue identification

Connect Sage 300 order history to Freshworks Freshdesk support records so agents can identify if recurring issues are linked to specific products, batches or delivery routes.

### Customer account visibility

Sync Sage 300 Customers to Freshworks Freshdesk so support agents can view account history, billing contact and order status alongside open tickets without ERP access.

## About Sage 300

Sage 300 is an ERP system for mid-size businesses, managing multi-currency financials, inventory, purchasing, sales, payroll and project costing.

## About Freshworks Freshdesk

Freshworks Freshdesk is a customer support platform for managing tickets, live chat, email support, knowledge base articles and customer service team operations.

## Frequently asked questions

### Can Sage 300 shipment and delivery status be viewed in Freshworks Freshdesk?

Commercient can surface Sage 300 shipment and delivery status inside Freshworks Freshdesk so support agents can update customers on order progress and resolve delivery queries without switching systems.

### How is customer data matched between Sage 300 and Freshworks Freshdesk?

Commercient handles customer matching between Sage 300 and Freshworks Freshdesk using configurable criteria such as customer code, email or account name. Matching logic is agreed during the scoping and setup process.

### Can new Freshworks Freshdesk contacts be imported into Sage 300 as Customers?

Commercient can support importing new contacts created in Freshworks Freshdesk into Sage 300 as Customers when included in scope. This ensures customers who contact support are recorded in the ERP from the first interaction.

### What data can Commercient connect between Sage 300 and Freshworks Freshdesk?

Commercient can connect Sage 300 and Freshworks Freshdesk to sync data such as Customers, Inventory Items, Order Entry Orders, AR Invoices and AR Receipts. Supported objects and sync direction depend on the customer's system setup and project scope.

### Can Sage 300 order and invoice data appear inside Freshworks Freshdesk Tickets?

Yes, Commercient can surface Sage 300 Order Entry Orders, AR Invoices and AR Receipts data inside Freshworks Freshdesk Tickets so support agents can resolve billing and order queries accurately without ERP access.