---
title: 'Sage 300 + Zoom Contact Center'
url: 'https://www.staging38.commercient.com/product/sage-300-zoom-contact-center/'
date: '2026-06-19T11:01:41-04:00'
modified: '2026-06-19T11:01:42-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Sage 300 to Zoom Contact Center, giving your team access to Sage 300 data directly within Zoom Contact Center. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Sage 300 and Zoom Contact Center, surfacing ERP customer, order and invoice data inside Zoom Contact Center for support teams. Support agents can view customer credit status, open orders and invoice history from Zoom Contact Center without ERP access.

## What syncs

- Export Sage 300 Price Lists to Zoom Contact Center for Order Queries
- Connect Sage 300 Shipment Status to Zoom Contact Center Tickets
- Sync Sage 300 Customers to Zoom Contact Center Customers
- Display Sage 300 AR Invoices Inside Zoom Contact Center Tickets
- Access Sage 300 Order Entry Orders from Zoom Contact Center
- Sync Sage 300 Inventory Items to Zoom Contact Center for Ticket Context

## Why Commercient

### Account management alignment

Keep Sage 300 and Zoom Contact Center aligned on Customers data so both support and account management teams work from the same customer information without separate record maintenance.

### Repeat issue identification

Connect Sage 300 order history to Zoom Contact Center support records so agents can identify if recurring issues are linked to specific products, batches or delivery routes.

### Customer account visibility

Sync Sage 300 Customers to Zoom Contact Center so support agents can view account history, billing contact and order status alongside open tickets without ERP access.

### Order and invoice history

Display Sage 300 Order Entry Orders, AR Invoices and AR Receipts inside Zoom Contact Center tickets so support agents can resolve billing and order queries accurately from the support platform.

## About Sage 300

Sage 300 is an ERP system for mid-size businesses, managing multi-currency financials, inventory, purchasing, sales, payroll and project costing.

## About Zoom Contact Center

Zoom Contact Center is a cloud contact centre platform for managing inbound and outbound customer interactions, routing, IVR, video support and agent workflows.

## Frequently asked questions

### How is customer data matched between Sage 300 and Zoom Contact Center?

Commercient handles customer matching between Sage 300 and Zoom Contact Center using configurable criteria such as customer code, email or account name. Matching logic is agreed during the scoping and setup process.

### Can new Zoom Contact Center contacts be imported into Sage 300 as Customers?

Commercient can support importing new contacts created in Zoom Contact Center into Sage 300 as Customers when included in scope. This ensures customers who contact support are recorded in the ERP from the first interaction.

### What data can Commercient connect between Sage 300 and Zoom Contact Center?

Commercient can connect Sage 300 and Zoom Contact Center to sync data such as Customers, Inventory Items, Order Entry Orders, AR Invoices and AR Receipts. Supported objects and sync direction depend on the customer's system setup and project scope.

### Can Sage 300 order and invoice data appear inside Zoom Contact Center Tickets?

Yes, Commercient can surface Sage 300 Order Entry Orders, AR Invoices and AR Receipts data inside Zoom Contact Center Tickets so support agents can resolve billing and order queries accurately without ERP access.

### Can Sage 300 Customers sync to Zoom Contact Center customer records?

Yes, Commercient can sync Sage 300 Customers to Zoom Contact Center so support agents work with accurate and current account information when handling customer inquiries. Exact mapping and frequency are configured per project.