---
title: 'SAP Business One (B1) + Genesys'
url: 'https://www.staging38.commercient.com/product/sap-business-one-b1-genesys/'
date: '2026-06-19T11:14:48-04:00'
modified: '2026-06-19T11:14:49-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects SAP Business One (B1) to Genesys, giving your team access to SAP Business One (B1) data directly within Genesys. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects SAP Business One (B1) and Genesys, surfacing ERP customer, order and invoice data inside Genesys for support teams. Support agents can view customer credit status, open orders and invoice history from Genesys without ERP access.

## What syncs

- Export SAP Business One (B1) Price Lists to Genesys for Order Queries
- Connect SAP Business One (B1) Shipment Status to Genesys Tickets
- Sync SAP Business One (B1) Business Partners to Genesys Customers
- Display SAP Business One (B1) AR Invoices Inside Genesys Tickets
- Access SAP Business One (B1) Sales Orders from Genesys
- Sync SAP Business One (B1) Item Master Data to Genesys for Ticket Context

## Why Commercient

### Account management alignment

Keep SAP Business One (B1) and Genesys aligned on Business Partners data so both support and account management teams work from the same customer information without separate record maintenance.

### Repeat issue identification

Connect SAP Business One (B1) order history to Genesys support records so agents can identify if recurring issues are linked to specific products, batches or delivery routes.

### Customer account visibility

Sync SAP Business One (B1) Business Partners to Genesys so support agents can view account history, billing contact and order status alongside open tickets without ERP access.

### Order and invoice history

Display SAP Business One (B1) Sales Orders, AR Invoices and Incoming Payments inside Genesys tickets so support agents can resolve billing and order queries accurately from the support platform.

## About SAP Business One (B1)

SAP Business One is an ERP system for small and mid-size businesses, managing accounting, inventory, purchasing, sales, production and customer data.

## About Genesys

Genesys is a cloud contact centre and customer experience platform, managing inbound and outbound calls, chat, email, IVR, workforce management and customer journeys.

## Frequently asked questions

### How is customer data matched between SAP Business One (B1) and Genesys?

Commercient handles customer matching between SAP Business One (B1) and Genesys using configurable criteria such as customer code, email or account name. Matching logic is agreed during the scoping and setup process.

### Can new Genesys contacts be imported into SAP Business One (B1) as Business Partners?

Commercient can support importing new contacts created in Genesys into SAP Business One (B1) as Business Partners when included in scope. This ensures customers who contact support are recorded in the ERP from the first interaction.

### What data can Commercient connect between SAP Business One (B1) and Genesys?

Commercient can connect SAP Business One (B1) and Genesys to sync data such as Business Partners, Item Master Data, Sales Orders, AR Invoices and Incoming Payments. Supported objects and sync direction depend on the customer's system setup and project scope.

### Can SAP Business One (B1) order and invoice data appear inside Genesys Tickets?

Yes, Commercient can surface SAP Business One (B1) Sales Orders, AR Invoices and Incoming Payments data inside Genesys Tickets so support agents can resolve billing and order queries accurately without ERP access.

### Can SAP Business One (B1) Business Partners sync to Genesys customer records?

Yes, Commercient can sync SAP Business One (B1) Business Partners to Genesys so support agents work with accurate and current account information when handling customer inquiries. Exact mapping and frequency are configured per project.