---
title: 'SAP ECC6 + Freshworks Freshdesk'
url: 'https://www.staging38.commercient.com/product/sap-ecc6-freshworks-freshdesk/'
date: '2026-06-19T11:16:48-04:00'
modified: '2026-06-19T11:16:48-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects SAP ECC6 to Freshworks Freshdesk, giving your team access to SAP ECC6 data directly within Freshworks Freshdesk. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects SAP ECC6 and Freshworks Freshdesk, surfacing ERP customer, order and invoice data inside Freshworks Freshdesk for support teams. Support agents can view SAP ECC6 order history, invoices and account status alongside open tickets in Freshworks Freshdesk.

## What syncs

- Sync SAP ECC6 Customer Master Records to Freshworks Freshdesk Companies
- Display SAP ECC6 Billing Documents Inside Freshworks Freshdesk Tickets
- Access SAP ECC6 Sales Orders from Freshworks Freshdesk
- Sync SAP ECC6 Material Master Records to Freshworks Freshdesk for Ticket Context
- Update SAP ECC6 Customer Master Records from Freshworks Freshdesk Account Data
- View SAP ECC6 Incoming Payments Status in Freshworks Freshdesk Tickets

## Why Commercient

### Customer account visibility

Sync SAP ECC6 Customer Master Records to Freshworks Freshdesk so support agents can view account history, billing contact and order status alongside open tickets without ERP access.

### Order and invoice history

Display SAP ECC6 Sales Orders, Billing Documents and Incoming Payments inside Freshworks Freshdesk tickets so support agents can resolve billing and order queries accurately from the support platform.

### Product and account data

Access SAP ECC6 Material Master Records and account status from Freshworks Freshdesk so support teams can answer product, pricing and order questions with current ERP data.

### Support and service management

Keep SAP ECC6 Customer Master Records records aligned with Freshworks Freshdesk so support teams always work with accurate account information when handling customer inquiries.

## About SAP ECC6

SAP ECC6 is a comprehensive on-premise ERP for large enterprises, managing financials, supply chain, HR, procurement, manufacturing and business operations.

## About Freshworks Freshdesk

Freshworks Freshdesk is a customer support platform for managing tickets, live chat, email support, knowledge base articles and customer service team operations.

## Frequently asked questions

### What data can Commercient connect between SAP ECC6 and Freshworks Freshdesk?

Commercient can connect SAP ECC6 and Freshworks Freshdesk to sync data such as Customer Master Records, Material Master Records, Sales Orders, Billing Documents and Incoming Payments. Supported objects and sync direction depend on the customer's system setup and project scope.

### Can SAP ECC6 order and invoice data appear inside Freshworks Freshdesk Tickets?

Yes, Commercient can surface SAP ECC6 Sales Orders, Billing Documents and Incoming Payments data inside Freshworks Freshdesk Tickets so support agents can resolve billing and order queries accurately without ERP access.

### Can SAP ECC6 Customer Master Records sync to Freshworks Freshdesk customer records?

Yes, Commercient can sync SAP ECC6 Customer Master Records to Freshworks Freshdesk so support agents work with accurate and current account information when handling customer inquiries. Exact mapping and frequency are configured per project.

### How often does the SAP ECC6 and Freshworks Freshdesk integration sync?

Commercient typically runs on a scheduled sync, with frequency configurable based on business requirements. Near-real-time options depend on system capabilities and project scope.

### Can SAP ECC6 Credit Memos data appear in Freshworks Freshdesk for refund and dispute handling?

Commercient can surface SAP ECC6 Credit Memos data inside Freshworks Freshdesk so agents can verify credit note status and return authorisations when handling customer disputes and refund requests.