---
title: 'SAP ECC6 + Zendesk'
url: 'https://www.staging38.commercient.com/product/sap-ecc6-zendesk/'
date: '2026-06-19T11:16:41-04:00'
modified: '2026-06-19T11:16:41-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects SAP ECC6 to Zendesk, giving your team access to SAP ECC6 data directly within Zendesk. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects SAP ECC6 and Zendesk, surfacing ERP customer, order and invoice data inside Zendesk for support teams. New customer accounts created in SAP ECC6 can be reflected in Zendesk so support teams have the full customer picture from the start.

## What syncs

- Sync SAP ECC6 Credit Memos to Zendesk for Dispute Handling
- Export SAP ECC6 Condition Records to Zendesk for Order Queries
- Connect SAP ECC6 Shipment Status to Zendesk Tickets
- Sync SAP ECC6 Customer Master Records to Zendesk Organizations
- Display SAP ECC6 Billing Documents Inside Zendesk Tickets
- Access SAP ECC6 Sales Orders from Zendesk

## Why Commercient

### Contract and warranty visibility

Sync SAP ECC6 contract terms, warranty records and service entitlements to Zendesk so support agents can verify coverage before committing to a resolution.

### Account management alignment

Keep SAP ECC6 and Zendesk aligned on Customer Master Records data so both support and account management teams work from the same customer information without separate record maintenance.

### Repeat issue identification

Connect SAP ECC6 order history to Zendesk support records so agents can identify if recurring issues are linked to specific products, batches or delivery routes.

### Customer account visibility

Sync SAP ECC6 Customer Master Records to Zendesk so support agents can view account history, billing contact and order status alongside open tickets without ERP access.

## About SAP ECC6

SAP ECC6 is a comprehensive on-premise ERP for large enterprises, managing financials, supply chain, HR, procurement, manufacturing and business operations.

## About Zendesk

Zendesk is a customer service and support platform for managing tickets, live chat, email support, phone calls, knowledge base articles and customer service operations.

## Frequently asked questions

### Can SAP ECC6 shipment and delivery status be viewed in Zendesk?

Commercient can surface SAP ECC6 shipment and delivery status inside Zendesk so support agents can update customers on order progress and resolve delivery queries without switching systems.

### How is customer data matched between SAP ECC6 and Zendesk?

Commercient handles customer matching between SAP ECC6 and Zendesk using configurable criteria such as customer code, email or account name. Matching logic is agreed during the scoping and setup process.

### Can new Zendesk contacts be imported into SAP ECC6 as Customer Master Records?

Commercient can support importing new contacts created in Zendesk into SAP ECC6 as Customer Master Records when included in scope. This ensures customers who contact support are recorded in the ERP from the first interaction.

### What data can Commercient connect between SAP ECC6 and Zendesk?

Commercient can connect SAP ECC6 and Zendesk to sync data such as Customer Master Records, Material Master Records, Sales Orders, Billing Documents and Incoming Payments. Supported objects and sync direction depend on the customer's system setup and project scope.

### Can SAP ECC6 order and invoice data appear inside Zendesk Tickets?

Yes, Commercient can surface SAP ECC6 Sales Orders, Billing Documents and Incoming Payments data inside Zendesk Tickets so support agents can resolve billing and order queries accurately without ERP access.