---
title: 'SelectLine + Freshworks Freshdesk'
url: 'https://www.staging38.commercient.com/product/selectline-freshworks-freshdesk/'
date: '2026-06-19T11:17:51-04:00'
modified: '2026-06-19T11:17:52-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects SelectLine to Freshworks Freshdesk, giving your team access to SelectLine data directly within Freshworks Freshdesk. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects SelectLine and Freshworks Freshdesk, surfacing ERP customer, order and invoice data inside Freshworks Freshdesk for support teams. Support agents can view customer credit status, open orders and invoice history from Freshworks Freshdesk without ERP access.

## What syncs

- Export SelectLine Price Lists to Freshworks Freshdesk for Order Queries
- Connect SelectLine Shipment Status to Freshworks Freshdesk Tickets
- Sync SelectLine Customers to Freshworks Freshdesk Companies
- Display SelectLine Invoices Inside Freshworks Freshdesk Tickets
- Access SelectLine Sales Orders from Freshworks Freshdesk
- Sync SelectLine Items to Freshworks Freshdesk for Ticket Context

## Why Commercient

### Account management alignment

Keep SelectLine and Freshworks Freshdesk aligned on Customers data so both support and account management teams work from the same customer information without separate record maintenance.

### Repeat issue identification

Connect SelectLine order history to Freshworks Freshdesk support records so agents can identify if recurring issues are linked to specific products, batches or delivery routes.

### Customer account visibility

Sync SelectLine Customers to Freshworks Freshdesk so support agents can view account history, billing contact and order status alongside open tickets without ERP access.

### Order and invoice history

Display SelectLine Sales Orders, Invoices and Payments inside Freshworks Freshdesk tickets so support agents can resolve billing and order queries accurately from the support platform.

## About SelectLine

SelectLine is business management and ERP software for German-speaking SMEs, managing accounting, inventory, purchasing, sales and financial reporting.

## About Freshworks Freshdesk

Freshworks Freshdesk is a customer support platform for managing tickets, live chat, email support, knowledge base articles and customer service team operations.

## Frequently asked questions

### How is customer data matched between SelectLine and Freshworks Freshdesk?

Commercient handles customer matching between SelectLine and Freshworks Freshdesk using configurable criteria such as customer code, email or account name. Matching logic is agreed during the scoping and setup process.

### Can new Freshworks Freshdesk contacts be imported into SelectLine as Customers?

Commercient can support importing new contacts created in Freshworks Freshdesk into SelectLine as Customers when included in scope. This ensures customers who contact support are recorded in the ERP from the first interaction.

### What data can Commercient connect between SelectLine and Freshworks Freshdesk?

Commercient can connect SelectLine and Freshworks Freshdesk to sync data such as Customers, Items, Sales Orders, Invoices and Payments. Supported objects and sync direction depend on the customer's system setup and project scope.

### Can SelectLine order and invoice data appear inside Freshworks Freshdesk Tickets?

Yes, Commercient can surface SelectLine Sales Orders, Invoices and Payments data inside Freshworks Freshdesk Tickets so support agents can resolve billing and order queries accurately without ERP access.

### Can SelectLine Customers sync to Freshworks Freshdesk customer records?

Yes, Commercient can sync SelectLine Customers to Freshworks Freshdesk so support agents work with accurate and current account information when handling customer inquiries. Exact mapping and frequency are configured per project.