---
title: 'SelectLine + Zendesk'
url: 'https://www.staging38.commercient.com/product/selectline-zendesk/'
date: '2026-06-19T11:17:45-04:00'
modified: '2026-06-19T11:17:45-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects SelectLine to Zendesk, giving your team access to SelectLine data directly within Zendesk. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects SelectLine and Zendesk, surfacing ERP customer, order and invoice data inside Zendesk for support teams. Support teams can cross-reference SelectLine product and order data when handling customer inquiries in Zendesk.

## What syncs

- Sync SelectLine Customer Account Status to Zendesk
- Connect Zendesk Tickets Resolution to SelectLine Records
- Import Zendesk New Contacts into SelectLine Customers
- Sync SelectLine Credit Notes to Zendesk for Dispute Handling
- Export SelectLine Price Lists to Zendesk for Order Queries
- Connect SelectLine Shipment Status to Zendesk Tickets

## Why Commercient

### Escalation and priority management

Sync SelectLine customer account tier, credit status and order value to Zendesk so support teams can prioritise tickets and escalate based on account importance.

### Product return and credit handling

Connect SelectLine Credit Notes to Zendesk so agents can see credit note status, return authorisations and refund processing information alongside the customer's support ticket.

### New customer record sync

Import Zendesk new customer contacts into SelectLine Customers so customers who contact support are recorded in the ERP from the first interaction.

### Contract and warranty visibility

Sync SelectLine contract terms, warranty records and service entitlements to Zendesk so support agents can verify coverage before committing to a resolution.

## About SelectLine

SelectLine is business management and ERP software for German-speaking SMEs, managing accounting, inventory, purchasing, sales and financial reporting.

## About Zendesk

Zendesk is a customer service and support platform for managing tickets, live chat, email support, phone calls, knowledge base articles and customer service operations.

## Frequently asked questions

### Does Commercient support two-way customer data sync?

Commercient can support syncing SelectLine Customers to Zendesk and importing Zendesk new contacts back into SelectLine when included in scope. Direction and object coverage depend on project configuration.

### Can SelectLine Items availability show in Zendesk for order support?

Commercient can sync SelectLine Inventory and Items availability to Zendesk so support agents can check current stock status and expected lead times when handling order-related customer queries.

### Can SelectLine customer account tier sync to Zendesk for ticket prioritisation?

Commercient can sync SelectLine customer account tier, credit status or order value to Zendesk when included in scope, helping support teams prioritise and route tickets based on customer importance.

### Can SelectLine shipment and delivery status be viewed in Zendesk?

Commercient can surface SelectLine shipment and delivery status inside Zendesk so support agents can update customers on order progress and resolve delivery queries without switching systems.

### How is customer data matched between SelectLine and Zendesk?

Commercient handles customer matching between SelectLine and Zendesk using configurable criteria such as customer code, email or account name. Matching logic is agreed during the scoping and setup process.