---
title: 'ShopWorks + Autotask PSA'
url: 'https://www.staging38.commercient.com/product/shopworks-autotask-psa/'
date: '2026-06-19T11:18:09-04:00'
modified: '2026-06-19T11:18:09-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects ShopWorks to Autotask PSA, giving your team access to ShopWorks data directly within Autotask PSA. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects ShopWorks and Autotask PSA, aligning project costs, customer data and financial records between both systems. This gives different teams the platform they prefer while keeping shared data aligned between ShopWorks and Autotask PSA.

## What syncs

- Export ShopWorks Purchase Orders to Autotask PSA
- Connect ShopWorks Payments to Autotask PSA
- Sync ShopWorks Credit Notes to Autotask PSA
- Update ShopWorks Customers from Autotask PSA Data
- Import Autotask PSA Records into ShopWorks as New Entries
- Sync ShopWorks Customers to Autotask PSA Account Records

## Why Commercient

### Reporting and data visibility

Sync ShopWorks transactional data to Autotask PSA so teams have the information they need for reporting, planning and operational decisions.

### Credit note and returns management

Connect ShopWorks Credit Notes and returns data to Autotask PSA to keep customer account balances and return records aligned between both systems.

### Purchase order management

Export ShopWorks Purchase Orders to Autotask PSA so procurement and operations teams can manage purchasing from either system with consistent data.

### Payment and cash management

Sync ShopWorks Payments and receipt data to Autotask PSA so financial records and customer payment status are current in both platforms.

## About ShopWorks

ShopWorks is business management software for screen printing, embroidery and promotional products companies, managing orders, production, inventory, purchasing and billing.

## About Autotask PSA

Autotask PSA is a professional services automation platform for managed service providers, managing tickets, projects, time tracking, billing, CRM and service delivery.

## Frequently asked questions

### Can ShopWorks Vendors and Purchase Orders sync to Autotask PSA?

Commercient can support syncing ShopWorks Vendors and Purchase Orders to Autotask PSA when relevant to the integration workflow. Exact capabilities depend on both systems and the project scope.

### How is the ShopWorks and Autotask PSA integration scoped and implemented?

Commercient scopes each integration based on the customer's ShopWorks and Autotask PSA configuration, the objects to be synced and the required sync direction. Timelines and supported objects are agreed during the scoping process.

### Can ShopWorks Invoices data sync to Autotask PSA?

Yes, Commercient can sync ShopWorks Invoices data to Autotask PSA when included in scope. Exact field mapping, sync frequency and object coverage are configured per project.

### Can new records created in Autotask PSA be imported into ShopWorks?

Commercient can support importing new records created in Autotask PSA into ShopWorks when included in the integration scope. Direction and object coverage depend on project configuration.

### What support does Commercient provide after go-live?

Commercient provides ongoing support for the ShopWorks and Autotask PSA integration after go-live. Support coverage and response times depend on the customer's support plan and service level agreement.