---
title: 'ShopWorks + Freshworks Freshdesk'
url: 'https://www.staging38.commercient.com/product/shopworks-freshworks-freshdesk/'
date: '2026-06-19T11:18:54-04:00'
modified: '2026-06-19T11:18:55-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects ShopWorks to Freshworks Freshdesk, giving your team access to ShopWorks data directly within Freshworks Freshdesk. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects ShopWorks and Freshworks Freshdesk, surfacing ERP customer, order and invoice data inside Freshworks Freshdesk for support teams. Agents can resolve order and billing queries faster when ShopWorks financial data is visible inside Freshworks Freshdesk.

## What syncs

- Access ShopWorks Sales Orders from Freshworks Freshdesk
- Sync ShopWorks Items to Freshworks Freshdesk for Ticket Context
- Update ShopWorks Customers from Freshworks Freshdesk Account Data
- View ShopWorks Payments Status in Freshworks Freshdesk Tickets
- Sync ShopWorks Customer Account Status to Freshworks Freshdesk
- Connect Freshworks Freshdesk Tickets Resolution to ShopWorks Records

## Why Commercient

### Product and account data

Access ShopWorks Items and account status from Freshworks Freshdesk so support teams can answer product, pricing and order questions with current ERP data.

### Support and service management

Keep ShopWorks Customers records aligned with Freshworks Freshdesk so support teams always work with accurate account information when handling customer inquiries.

### Billing query resolution

Surface ShopWorks Invoices, Credit Notes and Payments inside Freshworks Freshdesk tickets so agents can resolve billing disputes, refund requests and payment queries without switching systems.

### Order status and fulfilment visibility

Sync ShopWorks Sales Orders status and shipment data to Freshworks Freshdesk so support agents can update customers on order progress and expected delivery without ERP access.

## About ShopWorks

ShopWorks is business management software for screen printing, embroidery and promotional products companies, managing orders, production, inventory, purchasing and billing.

## About Freshworks Freshdesk

Freshworks Freshdesk is a customer support platform for managing tickets, live chat, email support, knowledge base articles and customer service team operations.

## Frequently asked questions

### Can ShopWorks Customers sync to Freshworks Freshdesk customer records?

Yes, Commercient can sync ShopWorks Customers to Freshworks Freshdesk so support agents work with accurate and current account information when handling customer inquiries. Exact mapping and frequency are configured per project.

### How often does the ShopWorks and Freshworks Freshdesk integration sync?

Commercient typically runs on a scheduled sync, with frequency configurable based on business requirements. Near-real-time options depend on system capabilities and project scope.

### Can ShopWorks Credit Notes data appear in Freshworks Freshdesk for refund and dispute handling?

Commercient can surface ShopWorks Credit Notes data inside Freshworks Freshdesk so agents can verify credit note status and return authorisations when handling customer disputes and refund requests.

### Can ShopWorks Items data be accessed from Freshworks Freshdesk tickets?

Yes, Commercient can sync ShopWorks Items data to Freshworks Freshdesk so support agents can reference product details, specifications and order history when answering customer product queries.

### Does Commercient support two-way customer data sync?

Commercient can support syncing ShopWorks Customers to Freshworks Freshdesk and importing Freshworks Freshdesk new contacts back into ShopWorks when included in scope. Direction and object coverage depend on project configuration.