---
title: 'ShopWorks + Microsoft Dynamics 365 Field Service'
url: 'https://www.staging38.commercient.com/product/shopworks-microsoft-dynamics-365-field-service/'
date: '2026-06-19T11:18:18-04:00'
modified: '2026-06-19T11:18:18-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects ShopWorks to Microsoft Dynamics 365 Field Service, giving your team access to ShopWorks data directly within Microsoft Dynamics 365 Field Service. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects ShopWorks and Microsoft Dynamics 365 Field Service, giving field service teams access to ERP customer, equipment and order data from inside Microsoft Dynamics 365 Field Service. Technicians can view ShopWorks account history, pricing and product data from inside Microsoft Dynamics 365 Field Service while on-site.

## What syncs

- Sync ShopWorks Customers to Microsoft Dynamics 365 Field Service Customer Records
- View ShopWorks Invoices and Sales Orders in Microsoft Dynamics 365 Field Service
- Access ShopWorks Items and Inventory from Microsoft Dynamics 365 Field Service
- Create ShopWorks Sales Orders from Completed Microsoft Dynamics 365 Field Service Jobs
- Sync Microsoft Dynamics 365 Field Service Jobs to ShopWorks for Invoicing
- Update ShopWorks Customers from Microsoft Dynamics 365 Field Service Account Data

## Why Commercient

### Customer account visibility

Sync ShopWorks Customers to Microsoft Dynamics 365 Field Service so field technicians can view account history, billing contact and previous orders before and during each job.

### Work order and job management

Connect Microsoft Dynamics 365 Field Service Jobs completion to ShopWorks so finished jobs trigger Sales Orders or Invoices creation in the ERP without manual data entry after the visit.

### Service history and invoicing

Access ShopWorks Invoices and service order history from Microsoft Dynamics 365 Field Service so technicians and managers can see what has previously been billed and quoted for each account.

### Equipment and product data

Sync ShopWorks Items and equipment records to Microsoft Dynamics 365 Field Service so technicians can reference parts, pricing and product details from the field when completing jobs.

## About ShopWorks

ShopWorks is business management software for screen printing, embroidery and promotional products companies, managing orders, production, inventory, purchasing and billing.

## About Microsoft Dynamics 365 Field Service

Microsoft Dynamics 365 Field Service is a field service management platform for scheduling, dispatching, managing work orders and tracking field technicians and service resources.

## Frequently asked questions

### What data can Commercient connect between ShopWorks and Microsoft Dynamics 365 Field Service?

Commercient can connect ShopWorks and Microsoft Dynamics 365 Field Service to sync data such as Customers, Items, Inventory, Sales Orders, Invoices and Payments. Supported objects and sync direction depend on the customer's system setup and project scope.

### Can ShopWorks Customers sync to Microsoft Dynamics 365 Field Service customer records?

Yes, Commercient can sync ShopWorks Customers to Microsoft Dynamics 365 Field Service so field technicians have access to current ERP customer data from inside the field service platform. Exact field mapping and sync frequency are configured per project.

### Can completed Microsoft Dynamics 365 Field Service Jobs create ShopWorks Sales Orders or Invoices?

Commercient can support creating ShopWorks Sales Orders or Invoices from completed Microsoft Dynamics 365 Field Service Jobs when included in the integration scope. This reduces post-visit data entry and accelerates billing cycles. Two-way workflow depends on project configuration.

### Can ShopWorks Items and Inventory be accessed from Microsoft Dynamics 365 Field Service?

Yes, Commercient can sync ShopWorks Items and Inventory to Microsoft Dynamics 365 Field Service so field technicians can reference parts, pricing and stock availability from inside the field service platform.

### How often does the ShopWorks and Microsoft Dynamics 365 Field Service integration sync?

Commercient typically runs on a scheduled sync, with frequency configurable based on business requirements. Near-real-time options depend on system capabilities and project scope.