---
title: 'ShopWorks + Salesforce Sales Cloud'
url: 'https://www.staging38.commercient.com/product/shopworks-salesforce-sales-cloud/'
date: '2026-06-19T11:18:37-04:00'
modified: '2026-06-19T11:18:37-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects ShopWorks to Salesforce Sales Cloud, giving your team access to ShopWorks data directly within Salesforce Sales Cloud. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects ShopWorks and Salesforce Sales Cloud, giving sales teams access to ERP customer, order, invoice and inventory data from inside Salesforce Sales Cloud. The integration supports customisable sync frequency and field mapping to match the specific needs of each sales team.

## What syncs

- Connect ShopWorks Quotes to Salesforce Sales Cloud Opportunities
- Sync ShopWorks Customers to Salesforce Sales Cloud Accounts
- Display ShopWorks Invoices in Salesforce Sales Cloud
- Access ShopWorks Items and Inventory from Salesforce Sales Cloud
- Export Salesforce Sales Cloud Opportunities as ShopWorks Sales Orders
- Sync ShopWorks Sales Orders and Status Updates to Salesforce Sales Cloud

## Why Commercient

### Sales rep account management

Connect ShopWorks Customers account assignments to Salesforce Sales Cloud Accounts so sales reps in the CRM always see the accounts they own, with full ERP order and financial context.

### Upsell and cross-sell visibility

Access ShopWorks purchase history and product usage data in Salesforce Sales Cloud so sales teams can identify upsell and cross-sell opportunities based on what customers have previously ordered.

### Territory and region alignment

Sync ShopWorks customer region and territory data to Salesforce Sales Cloud so account assignments, territory reports and sales coverage in the CRM reflect the ERP's customer classification.

### Customer contact sync

Sync ShopWorks Contacts to Salesforce Sales Cloud Contacts so both platforms share accurate individual contact information, phone numbers, email addresses and roles for each customer account.

## About ShopWorks

ShopWorks is business management software for screen printing, embroidery and promotional products companies, managing orders, production, inventory, purchasing and billing.

## About Salesforce Sales Cloud

Salesforce Sales Cloud is a CRM platform for sales teams, managing accounts, contacts, leads, opportunities, activities and revenue forecasting.

## Frequently asked questions

### What happens if a customer already exists in both ShopWorks and Salesforce Sales Cloud?

Commercient handles duplicate customer matching during implementation using configurable matching criteria such as account name, email or customer code. The matching logic is agreed during the scoping and setup process to prevent duplicate records.

### What data can Commercient connect between ShopWorks and Salesforce Sales Cloud?

Commercient can synchronise key ShopWorks ERP data with Salesforce Sales Cloud, such as Customers, Contacts, Items, Inventory, Sales Orders, Invoices and Payments. Supported objects and sync direction depend on the customer's system setup and project scope.

### Can ShopWorks Customers sync into Salesforce Sales Cloud Accounts and Contacts?

Yes, Commercient can sync ShopWorks Customers into Salesforce Sales Cloud as Accounts and Contacts. This gives sales teams access to ERP account data from inside the CRM. Exact field mapping and sync frequency are configured per project.

### Can Salesforce Sales Cloud Opportunities be connected back to ShopWorks as Sales Orders?

Commercient can support connecting Salesforce Sales Cloud Opportunities back to ShopWorks as Sales Orders when included in the integration scope. This allows approved CRM deals to flow into ERP fulfilment workflows. Two-way sync capability depends on project configuration.

### How often does the ShopWorks and Salesforce Sales Cloud sync run?

Commercient typically runs on a scheduled sync, with frequency configurable based on business requirements. Near-real-time and scheduled batch options are available depending on system capabilities and project scope.