---
title: 'ShopWorks + Salesforce Service Cloud'
url: 'https://www.staging38.commercient.com/product/shopworks-salesforce-service-cloud/'
date: '2026-06-19T11:18:38-04:00'
modified: '2026-06-19T11:18:38-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects ShopWorks to Salesforce Service Cloud, giving your team access to ShopWorks data directly within Salesforce Service Cloud. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects ShopWorks and Salesforce Service Cloud, giving sales teams access to ERP customer, order, invoice and inventory data from inside Salesforce Service Cloud. The integration can support both ERP-to-CRM and CRM-to-ERP sync directions, with objects and frequency defined per project scope.

## What syncs

- Update Salesforce Service Cloud Contacts from ShopWorks Customer Contacts
- View ShopWorks Inventory in Salesforce Service Cloud
- Sync ShopWorks Payments to Salesforce Service Cloud Account Records
- Access ShopWorks Price Lists from Salesforce Service Cloud
- Sync ShopWorks Credit Notes to Salesforce Service Cloud
- Import Salesforce Service Cloud Contacts as ShopWorks Customer Contacts

## Why Commercient

### Customer contact sync

Sync ShopWorks Contacts to Salesforce Service Cloud Contacts so both platforms share accurate individual contact information, phone numbers, email addresses and roles for each customer account.

### Customer account visibility

Connect ShopWorks Customers to Salesforce Service Cloud Accounts and Contacts so sales teams can view ERP customer data from inside the CRM and manage relationships with accurate account information.

### Sales order history

Sync ShopWorks Sales Orders, Invoices and Order History to Salesforce Service Cloud so sales reps can review order status and customer purchase activity without leaving the CRM.

### Product and inventory visibility

Access ShopWorks Items, Inventory and Price Lists from Salesforce Service Cloud so sales teams can check product availability and provide accurate information to customers.

## About ShopWorks

ShopWorks is business management software for screen printing, embroidery and promotional products companies, managing orders, production, inventory, purchasing and billing.

## About Salesforce Service Cloud

Salesforce Service Cloud is a customer service platform for managing cases, tickets, knowledge bases, live chat, field service and service team operations.

## Frequently asked questions

### Can ShopWorks Items and Inventory be accessed from Salesforce Service Cloud?

Yes, Commercient can sync ShopWorks Items and Inventory to Salesforce Service Cloud so sales teams can check product availability and pricing from inside the CRM. Supported objects and sync direction depend on project scope.

### Does Commercient support two-way sync between ShopWorks and Salesforce Service Cloud?

Commercient can support bidirectional sync between ShopWorks and Salesforce Service Cloud, such as ERP-to-CRM customer data and CRM-to-ERP deal-to-order workflows. Two-way sync capability and object coverage depend on the systems involved and the integration scope.

### Can ShopWorks Price Lists sync to Salesforce Service Cloud for sales quoting?

Yes, Commercient can sync ShopWorks Price Lists to Salesforce Service Cloud so sales reps have access to current pricing, discount tiers and customer-specific rates from inside the CRM. Exact mapping depends on project configuration.

### Can Commercient support dashboards or reporting from ShopWorks data in Salesforce Service Cloud?

Commercient can support surfacing ShopWorks data inside Salesforce Service Cloud views so teams can build account-level reports using ERP financial and transactional data. Custom dashboards and automated alerts depend on the CRM platform and project scope.

### How is the ShopWorks and Salesforce Service Cloud integration scoped and implemented?

Commercient scopes each integration project based on the customer's ShopWorks and Salesforce Service Cloud configuration, the objects to be synced, and the required sync direction. Implementation timelines and supported objects are agreed during the scoping process.