---
title: 'ShopWorks + Zendesk'
url: 'https://www.staging38.commercient.com/product/shopworks-zendesk/'
date: '2026-06-19T11:18:48-04:00'
modified: '2026-06-19T11:18:48-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects ShopWorks to Zendesk, giving your team access to ShopWorks data directly within Zendesk. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects ShopWorks and Zendesk, surfacing ERP customer, order and invoice data inside Zendesk for support teams. New customer accounts created in ShopWorks can be reflected in Zendesk so support teams have the full customer picture from the start.

## What syncs

- Sync ShopWorks Credit Notes to Zendesk for Dispute Handling
- Export ShopWorks Price Lists to Zendesk for Order Queries
- Connect ShopWorks Shipment Status to Zendesk Tickets
- Sync ShopWorks Customers to Zendesk Organizations
- Display ShopWorks Invoices Inside Zendesk Tickets
- Access ShopWorks Sales Orders from Zendesk

## Why Commercient

### Contract and warranty visibility

Sync ShopWorks contract terms, warranty records and service entitlements to Zendesk so support agents can verify coverage before committing to a resolution.

### Account management alignment

Keep ShopWorks and Zendesk aligned on Customers data so both support and account management teams work from the same customer information without separate record maintenance.

### Repeat issue identification

Connect ShopWorks order history to Zendesk support records so agents can identify if recurring issues are linked to specific products, batches or delivery routes.

### Customer account visibility

Sync ShopWorks Customers to Zendesk so support agents can view account history, billing contact and order status alongside open tickets without ERP access.

## About ShopWorks

ShopWorks is business management software for screen printing, embroidery and promotional products companies, managing orders, production, inventory, purchasing and billing.

## About Zendesk

Zendesk is a customer service and support platform for managing tickets, live chat, email support, phone calls, knowledge base articles and customer service operations.

## Frequently asked questions

### Can ShopWorks shipment and delivery status be viewed in Zendesk?

Commercient can surface ShopWorks shipment and delivery status inside Zendesk so support agents can update customers on order progress and resolve delivery queries without switching systems.

### How is customer data matched between ShopWorks and Zendesk?

Commercient handles customer matching between ShopWorks and Zendesk using configurable criteria such as customer code, email or account name. Matching logic is agreed during the scoping and setup process.

### Can new Zendesk contacts be imported into ShopWorks as Customers?

Commercient can support importing new contacts created in Zendesk into ShopWorks as Customers when included in scope. This ensures customers who contact support are recorded in the ERP from the first interaction.

### What data can Commercient connect between ShopWorks and Zendesk?

Commercient can connect ShopWorks and Zendesk to sync data such as Customers, Items, Sales Orders, Invoices and Payments. Supported objects and sync direction depend on the customer's system setup and project scope.

### Can ShopWorks order and invoice data appear inside Zendesk Tickets?

Yes, Commercient can surface ShopWorks Sales Orders, Invoices and Payments data inside Zendesk Tickets so support agents can resolve billing and order queries accurately without ERP access.