---
title: 'Syspro + Freshworks Freshdesk'
url: 'https://www.staging38.commercient.com/product/syspro-freshworks-freshdesk/'
date: '2026-06-19T11:22:11-04:00'
modified: '2026-06-19T11:22:12-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Syspro to Freshworks Freshdesk, giving your team access to Syspro data directly within Freshworks Freshdesk. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Syspro and Freshworks Freshdesk, surfacing ERP customer, order and invoice data inside Freshworks Freshdesk for support teams. Support agents can view customer credit status, open orders and invoice history from Freshworks Freshdesk without ERP access.

## What syncs

- Export Syspro Price Codes to Freshworks Freshdesk for Order Queries
- Connect Syspro Shipment Status to Freshworks Freshdesk Tickets
- Sync Syspro Customers to Freshworks Freshdesk Companies
- Display Syspro AR Invoices Inside Freshworks Freshdesk Tickets
- Access Syspro Sales Orders from Freshworks Freshdesk
- Sync Syspro Stock Codes to Freshworks Freshdesk for Ticket Context

## Why Commercient

### Account management alignment

Keep Syspro and Freshworks Freshdesk aligned on Customers data so both support and account management teams work from the same customer information without separate record maintenance.

### Repeat issue identification

Connect Syspro order history to Freshworks Freshdesk support records so agents can identify if recurring issues are linked to specific products, batches or delivery routes.

### Customer account visibility

Sync Syspro Customers to Freshworks Freshdesk so support agents can view account history, billing contact and order status alongside open tickets without ERP access.

### Order and invoice history

Display Syspro Sales Orders, AR Invoices and Cash Receipts inside Freshworks Freshdesk tickets so support agents can resolve billing and order queries accurately from the support platform.

## About Syspro

Syspro is an ERP system for manufacturing and distribution businesses, managing inventory, production, purchasing, financials and customer order management.

## About Freshworks Freshdesk

Freshworks Freshdesk is a customer support platform for managing tickets, live chat, email support, knowledge base articles and customer service team operations.

## Frequently asked questions

### How is customer data matched between Syspro and Freshworks Freshdesk?

Commercient handles customer matching between Syspro and Freshworks Freshdesk using configurable criteria such as customer code, email or account name. Matching logic is agreed during the scoping and setup process.

### Can new Freshworks Freshdesk contacts be imported into Syspro as Customers?

Commercient can support importing new contacts created in Freshworks Freshdesk into Syspro as Customers when included in scope. This ensures customers who contact support are recorded in the ERP from the first interaction.

### What data can Commercient connect between Syspro and Freshworks Freshdesk?

Commercient can connect Syspro and Freshworks Freshdesk to sync data such as Customers, Stock Codes, Sales Orders, AR Invoices and Cash Receipts. Supported objects and sync direction depend on the customer's system setup and project scope.

### Can Syspro order and invoice data appear inside Freshworks Freshdesk Tickets?

Yes, Commercient can surface Syspro Sales Orders, AR Invoices and Cash Receipts data inside Freshworks Freshdesk Tickets so support agents can resolve billing and order queries accurately without ERP access.

### Can Syspro Customers sync to Freshworks Freshdesk customer records?

Yes, Commercient can sync Syspro Customers to Freshworks Freshdesk so support agents work with accurate and current account information when handling customer inquiries. Exact mapping and frequency are configured per project.