---
title: 'Workday + Zendesk'
url: 'https://www.staging38.commercient.com/product/workday-zendesk/'
date: '2026-06-19T11:27:32-04:00'
modified: '2026-06-19T11:27:33-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Workday to Zendesk, giving your team access to Workday data directly within Zendesk. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Workday and Zendesk, keeping key business data aligned between both platforms. This reduces the need for duplicate data entry by keeping key records synchronised across both systems.

## What syncs

- Sync Workday Inventory Levels to Zendesk
- Import Zendesk Data into Workday Records
- Connect Workday Financial Data to Zendesk
- Sync Workday Vendor Records to Zendesk
- Export Workday Invoices to Zendesk
- Connect Zendesk Activity to Workday Records

## Why Commercient

### Support and service management

Keep Workday Customers records aligned with Zendesk so support teams always work with accurate account information when handling customer inquiries.

### Billing query resolution

Surface Workday Customer Invoices, Credit Memos and Customer Payments inside Zendesk tickets so agents can resolve billing disputes, refund requests and payment queries without switching systems.

### Order status and fulfilment visibility

Sync Workday Customer Contracts status and shipment data to Zendesk so support agents can update customers on order progress and expected delivery without ERP access.

### Escalation and priority management

Sync Workday customer account tier, credit status and order value to Zendesk so support teams can prioritise tickets and escalate based on account importance.

## About Workday

Workday is a cloud ERP and HCM platform for mid-size and enterprise organisations, managing finance, HR, payroll, talent management and business planning.

## About Zendesk

Zendesk is a customer service and support platform for managing tickets, live chat, email support, phone calls, knowledge base articles and customer service operations.

## Frequently asked questions

### How often does the Workday and Zendesk integration sync?

Commercient typically runs on a scheduled sync, with frequency configurable based on business requirements. Near-real-time options depend on system capabilities and project scope.

### Can Workday Products and Inventory sync to Zendesk?

Yes, Commercient can sync Workday Products and Inventory to Zendesk so product data and stock information are current in both systems. Exact mapping depends on project scope.

### Does Commercient support two-way sync between Workday and Zendesk?

Commercient can support bidirectional sync between Workday and Zendesk when configured. Exact two-way capabilities depend on the systems involved and the integration scope.

### Can Workday Price Lists sync to Zendesk?

Commercient can sync Workday Price Lists to Zendesk when included in scope. Exact pricing sync capabilities depend on how pricing is structured in Workday and how Zendesk accepts pricing data.

### Can Workday Suppliers and Purchase Orders sync to Zendesk?

Commercient can support syncing Workday Suppliers and Purchase Orders to Zendesk when relevant to the integration workflow. Exact capabilities depend on both systems and the project scope.