---
title: 'Xero + Zoom Contact Center'
url: 'https://www.staging38.commercient.com/product/xero-zoom-contact-center/'
date: '2026-06-19T11:28:52-04:00'
modified: '2026-06-19T11:28:52-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Xero to Zoom Contact Center, giving your team access to Xero data directly within Zoom Contact Center. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Xero and Zoom Contact Center, surfacing ERP customer, order and invoice data inside Zoom Contact Center for support teams. This reduces ticket resolution time by putting Xero account context where support agents already work.

## What syncs

- Import Zoom Contact Center New Contacts into Xero Contacts
- Sync Xero Credit Notes to Zoom Contact Center for Dispute Handling
- Export Xero Branding Themes to Zoom Contact Center for Order Queries
- Connect Xero Shipment Status to Zoom Contact Center Tickets
- Sync Xero Contacts to Zoom Contact Center Customers
- Display Xero Invoices Inside Zoom Contact Center Tickets

## Why Commercient

### New customer record sync

Import Zoom Contact Center new customer contacts into Xero Contacts so customers who contact support are recorded in the ERP from the first interaction.

### Contract and warranty visibility

Sync Xero contract terms, warranty records and service entitlements to Zoom Contact Center so support agents can verify coverage before committing to a resolution.

### Account management alignment

Keep Xero and Zoom Contact Center aligned on Contacts data so both support and account management teams work from the same customer information without separate record maintenance.

### Repeat issue identification

Connect Xero order history to Zoom Contact Center support records so agents can identify if recurring issues are linked to specific products, batches or delivery routes.

## About Xero

Xero is cloud-based accounting software for small businesses, managing invoices, bank reconciliation, expenses, payroll, customers and financial reporting.

## About Zoom Contact Center

Zoom Contact Center is a cloud contact centre platform for managing inbound and outbound customer interactions, routing, IVR, video support and agent workflows.

## Frequently asked questions

### Can Xero customer account tier sync to Zoom Contact Center for ticket prioritisation?

Commercient can sync Xero customer account tier, credit status or order value to Zoom Contact Center when included in scope, helping support teams prioritise and route tickets based on customer importance.

### Can Xero shipment and delivery status be viewed in Zoom Contact Center?

Commercient can surface Xero shipment and delivery status inside Zoom Contact Center so support agents can update customers on order progress and resolve delivery queries without switching systems.

### How is customer data matched between Xero and Zoom Contact Center?

Commercient handles customer matching between Xero and Zoom Contact Center using configurable criteria such as customer code, email or account name. Matching logic is agreed during the scoping and setup process.

### Can new Zoom Contact Center contacts be imported into Xero as Contacts?

Commercient can support importing new contacts created in Zoom Contact Center into Xero as Contacts when included in scope. This ensures customers who contact support are recorded in the ERP from the first interaction.

### What data can Commercient connect between Xero and Zoom Contact Center?

Commercient can connect Xero and Zoom Contact Center to sync data such as Contacts, Items, Sales Orders, Invoices and Payments. Supported objects and sync direction depend on the customer's system setup and project scope.