Agent Capability
Agents that know your business, not just your data
Beyond live system data, agents can be trained on your documents, tickets, transcripts, and website content.
A deep knowledge foundation
Fast Onboarding
Add your website and the agent rapidly learns what’s already public, without waiting on a lengthy ingestion project.
PII-Aware Ingestion
Meeting and chat transcripts can be cleaned of personally identifiable information before use, so sensitive details never make it into a knowledge base by accident.
Segmented by Role
Sales, support, and accounting each see a knowledge base relevant to their function, with content flagged Internal, External, or Private.
Frequently asked questions (FAQs)
Documents, sheets, presentations, YouTube videos, HelpDesk articles, website content, and meeting transcripts.
Yes, content is flagged Internal, External, or Private, and agents only draw from what their role permits.
Yes, feedback loops continuously refine knowledgebases and agent performance.
Adding your website content is fast, but ingesting documents, tickets, and transcripts takes longer depending on volume.
Yes. Knowledge bases can be updated continuously as your documentation and content change.
Only if the underlying content is outdated, but keeping source documents current keeps the agent’s answers current.
