Connect Epicor Prophet 21 to Freshworks Freshsales
Bridge Epicor Prophet 21 and Freshworks Freshsales to keep business data consistent. Help teams work efficiently when customer, product and financial records are aligned.
The world’s most innovative companies run on Commercient
SYNC data from Epicor Prophet 21 to Freshworks Freshsales and back!
*Connection pairings may vary based on your platform specifications
Why Commercient?
With Commercient, you can integrate everything from basic data entry to on-premise or cloud-based end-to-end processes.
Credit note and returns management
Connect Epicor Prophet 21 Credit Memos and returns data to Freshworks Freshsales to keep customer account balances and return records aligned between both systems.
Purchase order management
Export Epicor Prophet 21 Purchase Orders to Freshworks Freshsales so procurement and operations teams can manage purchasing from either system with consistent data.
Payment and cash management
Sync Epicor Prophet 21 Cash Receipts and receipt data to Freshworks Freshsales so financial records and customer payment status are current in both platforms.
Quote and estimate management
Connect Epicor Prophet 21 Quotes to Freshworks Freshsales so quoting activity is visible and consistent across both systems for sales and operations.
Trusted by teams from Fortune 500s to startups
See why more customers are choosing Commercient than any other solution
The sales team doesn’t have to constantly email finance to get the answers they need. It’s right there in the CRM. Working with Commercient was refreshing: they followed the timeline and delivered on schedule.
Edward Rochford
CEO of Ascent
Ownership has improved visibility of sales and customers, thanks to Commercient SYNC.
Ed Haniffa
Derlea Brand Foods
Commercient helps us save time, improve efficiency, avoid potential errors, and removing manual order entry. If we get 50 orders or more a day, it's difficult and time consuming to do that manually.
John Le
Northern Feather Canada
Make work flow with Commercient agents
Level up your Epicor Prophet 21 to Freshworks Freshsales integration with Agentic AI. Securely extract, summarize, and transform your integration data.
About Epicor Prophet 21
Epicor Prophet 21 is a distribution ERP for wholesale distributors, managing inventory, purchasing, pricing, order management, delivery and financials.
About Freshworks Freshsales
Freshworks Freshsales is a CRM and sales engagement platform for sales teams, managing contacts, leads, deals, activity tracking and pipeline management.
Nick N.
4 months ago
We have been working with Commercient for over four years now and whilst initial set up was slow as we have limited resources and IT infrastructure, since implementation, it has been a breeze. Successfully passing information through from our ERP to CRM and back again. It helps our Finance team provide a better service with more connected data every day. For what they do, I don't believe there is a better option on the market. Thanks to the team, your work is very much appreciated!
Mark R.
4 months ago
Commercient has been incredibly valuable in connecting our ERP to our CRM, a process we our technical team didn't have the capacity to handle ourselves at the time. Throughout our project, every member of the Commercient team was extremely supportive and went the extra mile to assist us. I recommend Commercient to anyone looking for a solution to streamline certain business processes.
Arturo V.
4 months ago
It has been an amazing partnership so far.
Andrew K.
4 months ago
Spent years trying to make it connect Sage + Zoho, worked for a few months and never again, finally gave up and they still made us pay out the term. Now using JobRouter and much better support and service
John L.
5 months ago
Our order entry process needed a boost in efficiency and a reduction in manual entry errors, and Commercient delivered by setting up a synchronization system between our Shopify platform and our Syspro ERP system. The Commercient team, especially Ellen, Beatriz, Pranay, and Diego, were incredibly helpful throughout the process. I would recommend Commercient to anyone because they are able to familiarize themselves with your systems and synchronize them seamlessly, showing great patience and expertise throughout the process.
Kepler E.
5 months ago
We needed a solution to link our ERP system with our CRM for real-time syncing of opportunities and sales orders, and Commercient proved to be the perfect fit. Vicky from the team truly stood out, guiding us expertly through the setup and onboarding process. I would recommend Commercient for their reasonable pricing and the extensive customizations they offer to meet specific needs.
Jonathan S.
6 months ago
Commercient SYNC is a critical part of our business infrastructure. We utilize the product to bi-directionally sync our CRM and ERP systems together to create a seamless data environment for our users. The product is very reliable, and the support team is responsive.
Eric C.
6 months ago
Our goal was to connect and integrate our CRM with our ERP, and Commercient made this a seamless process. Their service and support team were responsive and always ready to assist during the entire integration process and beyond. I would recommend Commercient because their sync works superbly, providing an essential function that ensures our CRM has the necessary data our sales team needs.
Shepherd Specialty P.
8 months ago
As a customer, I found Commercient to be a valuable tool for synchronizing our accounting system, Sage, with Salesforce objects. This feature has significantly streamlined our workflow by eliminating the need for manual entry of pricing details, which has notably increased our productivity by 32% across all teams at Shepherd. I would like to especially acknowledge the commendable support we received from Beatríz González, who was consistently helpful throughout our project. While there can be challenges in the initial stages of implementation, the overall business growth and team dynamic improvements we've seen with Commercient make it a worthwhile choice for any company seeking to enhance their operations.
Frequently asked questions (FAQs)
Commercient scopes each integration based on the customer's Epicor Prophet 21 and Freshworks Freshsales configuration, the objects to be synced and the required sync direction. Timelines and supported objects are agreed during the scoping process.
Yes, Commercient can sync Epicor Prophet 21 AR Invoices data to Freshworks Freshsales when included in scope. Exact field mapping, sync frequency and object coverage are configured per project.
Commercient can support importing new records created in Freshworks Freshsales into Epicor Prophet 21 when included in the integration scope. Direction and object coverage depend on project configuration.
Commercient provides ongoing support for the Epicor Prophet 21 and Freshworks Freshsales integration after go-live. Support coverage and response times depend on the customer's support plan and service level agreement.
Commercient can connect Epicor Prophet 21 and Freshworks Freshsales to sync data such as Customers, Items, Inventory, Sales Orders and AR Invoices. Supported objects and sync direction depend on the customer's system setup and project scope.
